Testimonials
Hear from our partner agencies, students, and alumni about their experiences with ICHM's Work Integrated Learning (WIL).
Student Testimonial
Sumeha Gupta
Master of International Hotel Management
ICHM Student
“During ICHM’s Work Integrated Learning placement at The Mayfair Hotel, Adelaide, I worked in both Reservations and Front Desk, applying classroom knowledge in a real-world setting. I was entrusted with significant responsibilities, including managing high-volume booking periods and contributing to guest satisfaction scores. This hands-on experience allowed me to build confidence, strengthen professional skills, and see the direct impact of my work on hotel operations and guest feedback. Collaborating closely with industry professionals not only enhanced my practical expertise but also reinforced my passion for hospitality, making it one of the most rewarding aspects of my ICHM journey.”
