Study Support and Engagement







ICHM is committed to developing graduates with a level of transferable skills making them experts in their chosen focus areas such as marketing, hospitality or entrepreneurship but professional generalists in the overarching discipline of business.

We pride ourselves in providing an ICHM community which is inclusive, engaging and committed to each student being able to share their individual strengths and attributes.

We work hard but also take every opportunity to experience the fun of campus life. We work to engage both on-campus and online cohorts in all facets of campus life to ensure deep networks and connections can be developed for future career opportunities. A number of campus life elements are available for you to discover.

Note: Some ICHM degrees and subjects may be delivered online and do not require on-campus attendance, students can access all student academic and support services via the online learning platform, teams or the Australian Counselling Service platform.


ICHM provides all students with the academic support needed to fully appreciate and respond to the demands of study and campus life. It is an environment second to none when it comes to enhancing students’ development and applying that knowledge in their professional life.

We offer a comprehensive range of academic support services enabling students to access the assistance that best suits their learning needs, from one-on-one support to small or large group workshops.

ICHM also has specialist literacy and learning support staff to guide students. The Bachelor of Business (Hospitality Management) provides support each semester with I-PASS leaders appointed from the student community, to assist students with subjects they themselves have completed previously.

Academic Learning Support - available 9am to 5pm on weekdays (ACST)


ICHM works in partnership with Australian Counselling Services (ACS) to provide expert counselling and welfare services to students. ACS counsellors ensure all students have the support and guidance they need to address any issue that might affect their studies and/or general wellbeing while at ICHM.

ACS’s mission is to make quality mental health care services available to everyone. ACS provides:

  • Counselling support for a range of concerns including stress, relationships, living in Australia, managing studies, and everyday worries.

  • A choice of fully supervised pre-service Counsellors who care about student wellbeing and understand student needs and concerns.

  • Pre-service Counsellors in the advanced stages of their training and working from best-practice counselling frameworks.

Available 7 days a week to suit the busy lives of our students. ACS counsellors are able to work with students from orientation week through to graduation and beyond to ensure the student journey at ICHM maintains the unique ‘family’ culture we are known for.

For more information on Australian Counselling Service visit:


All students at ICHM have access to a range of services to assist them during their study. These services include a comprehensive student induction program as well as ongoing guidance.

A Student Engagement Group formed by students enhances social activities and helps with any academic issues. From uniforms and timetables to organising graduation ceremonies, ICHMs administration staff are on hand to assist with all general student enquiries.

Administration and Admissions – available 8.30am to 4.30pm on weekdays (ACST)

Critical incident support – available 24/7, contact details provided to students when they commence


ICHM’s curriculum is subject to constant updates and review, to ensure it continues to meet the highest industry expectations, and higher education standards.

View the content or subject descriptors for on campus programmes:

View content or subject descriptors for our online offerings:

For additional detail regarding the accreditation of the ICHM programs, see the Quality Assurance page


On Campus Learning

Academic study periods at ICHM are rigorous, with on campus students usually required to engage in seminars from Monday to Friday. As a result, students are encouraged to manage their time and study habits efficiently; allowing time for campus life activities and connection with family and friends.


Online Learning

Online learning is a digitally native study platform, with life-freedom to study anywhere, anytime.

The majority of study is completed online and is supported with scheduled interactive webinars and Work Integrated Learning. Online study gives you flexibility, while ensuring you have skills to hit the ground running.


Group sizes vary each year of study; with operational, service and ICT based subjects taught in small groups. A seminar teaching model is used for the delivery of most subjects. Learning is a partnership; enquiry is driven by students with the Lecturer as your expert facilitator and guide. It is interactive expecting you to challenge, be curious, innovate and curate your ideal learning experience.


At every opportunity we work to provide authentic assessment linked directly to industry. Assessment methods can include industry based case studies, practical observation, group work, essays, personal portfolios, presentations, log books, written assessments, reflective assessment and industry based assessment.


During face to face course on campus semesters ICHM students will use a number of academic and operational learning areas including:

  • Function facilities

  • Computer suite and digital library and resources

  • Practice bar

  • Wine education space

  • Restaurant service training facilities.

It really is an exciting study environment.


The ICHM Student Engagement Group comprises a group of student representatives from all ICHM programs. The main objective of the SEG is to ensure that students have an input into the decision-making processes of ICHM, especially where the decisions directly affect the ICHM student body. Students are elected by their peers to represent the interests of the students in their degree, and to provide information to the group on SEG discussions and activities.


The purpose of this Advisory Group is to review, monitor and report on the Sexual Assault and Sexual Harassment (SASH) action plan, as well as to recommend improvements to enhance student welfare, the work environment and education and training in relation to bullying and harassment, sexual assault, and mental health.​ Student representation on this group is paramount to its success.


The purpose of the Sustainability Committee is to review, monitor and report on ICHM sustainable practices and recommend improvements so as to enhance ICHM’s sustainability footprint.


The Teaching and Learning Committee meets quarterly and is tasked with ensuring the improvement of ICHM’s teaching and learning environment, making recommendations to the ICHM Academic Board. An important function is ensuring the ICHM Teaching and Learning Plan is operationalised and that the quality of teaching delivery is maintained throughout all the degrees. Student engagement from each ICHM degree creates an environment ongoing focus of teaching and delivery excellence.


Please refer to the ICHM Student Handbook for further information on campus support and engagement.




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