Hyatt is ICHM supporter extraordinaire. In Melbourne alone, 19 graduates are establishing careers at the Park Hyatt and Grand Hyatt. And over the past few years, these two properties have accepted more than 40 students for placements. ICHM takes pride in its partnerships across the industry. Without taking it away from others, we think our relationship with Hyatt raises the college–industry collaborative bar. Naturally, our graduates are the ultimate beneficiaries on their way up at the top end of town.
ICHM’s graduate hoteliers are dotted all over the city and beyond, from green squares,to cultural and entertainment hubs, to the tourism-centric Adelaide Hills. Some were born here and others now call Adelaide home.
And in taking students on placement Hyatt is leaving nothing to chance, working hand in hand with ICHM to develop young professionals with the knowledge, skills and professional attitude to hit the ground running.
The first ICHM General Manager with Hyatt, Nicholas Lacey, was located in South Korea, then Singapore, Thailand and now Sanya, China.
Another senior graduate, Dharmik Kumar, Director of Rooms with Grand Hyatt Kuala Lumpur, is on ICHM’s Graduates in Industry Advisory Committee (GIIAC). This committee contributes to all matters academic so that the program clearly links qualifications to the current, but ever-changing work environment.
Nicolaas van der Werff, a more recent graduate, is a Corporate Leadership Trainee at Park Hyatt Sydney. His next position is likely to be Assistant Manager in Front Office. Phaelyn Ng is one of 19 graduates at Hyatt in Melbourne and Michael Robinson is one of four in Dubai. And while Amy Yoo is based in Hong Kong, she travels around installing property management system software into Hyatt properties worldwide.
ICHM asked the General Manager of the Grand Hyatt Melbourne, Ilan Weill, why ICHM graduates win jobs with Hyatt and what attributes contribute to their success once there. He believes ICHM and Hyatt is a good cultural fit and the large number of graduates resulting in success stories speaks volumes.
Adelaide-born Vanessa Henderson was fast-tracked to Duty Manager at Rendezvous Adelaide after being selected for the TFE group’s 12-month Future Leaders program. She is one of only five TFE employees from 75 properties across Australia to make the list in 2015.
Vanessa was selected for the Future Leaders Program within six months of graduating and promoted to Duty Manager within a year. Training sessions in Sydney where she networked with TFE’s top management was an added bonus of the 12-month program.
This includes with TFE Hotels’ Chief Executive Officer Rachel Argaman, who Vanessa describes as ‘an inspiration’.
Vanessa attributes her rapid trajectory to ICHM’s study regime of six months of oncampus learning followed by six months in industry.
‘Different to a typical university graduate, I had both the knowledge and the experience to be immediately employable and someone to watch and promote’, she says.
Vanessa graduated in 2013 and her industry placements had taken her to New Zealand, the United Kingdom (Scotland) and Buenos Aires, Argentina.
She cites international travel as the big draw card for the industry.
Note: The Rendezvous subsequently became a Mantra property, Peppers Waymouth Hotel, and Vanessa will remain in Adelaide at this stage.
26 April 1922–4 July 2015
Tributes flew in from the ICHM community as news went round that Dr Lipman had died. He established ICHM at the age of 70, determined to see South Australia as the Asia-Pacific base for high-end hotel management education and training, following the model established by the Swiss Hotel Association a century earlier. Since 1993, more than 2500 young people have mastered the arts of hospitality at ICHM, and the vast majority of graduates are in careers throughout Australia and internationally.
Dr Lipman was made a Member of the Order of Australia in 1989 and in 2008 an Officer of that Order, for his services to education, tourism and the hotel industries. In an obituary in The Australian, Federal Education Minister hailed Dr Lipman as one of South Australia’s ‘finest creations’.
Dr Lipman’s son Gerald Lipman took over the reigns as Chief Executive of ICHM in late 1990.
‘My first encounter with ICHM was a one-on-one interview with Rex and I still remember it as clear as day. It was a pivotal moment, in that I not only choose a career in the hotel industry, but also because Rex inspired in me the belief that my career would be international. I wonder if he knew all the lives he touched. I remain grateful for that day and for his encouragement and belief in me.’
Director, Human Capital and Development
Pan Pacific Vancouver
‘As he pursues his career as a Hotel Manager in Thailand, our son (Ben) would say that Rex Lipman’s help and guidance has been instrumental in his past, present and future.’
‘Rex featured in our lives for so many years with his projects and ideas (many and varied), his humour (constant and wicked at times) and with his love and guidance . . . an amazing man who lived life to the fullest.’
A palatable experience
The goal of Hot 100 Wines South Australia is to find and celebrate the most delicious and drinkable wines in South Australia. Chief Steward and wine lecturer Trevor Maskell took a group of students behind the scenes for a wine immersion experience like no other.
Following on from four trailblazers in 2014, six ICHM student volunteers took up the opportunity to get involved in the Hot 100 in 2015.
Over three days in their mid-semester break, the students rubbed shoulders with beverage professionals, from fields such as brewing, winemaking, sommelier, journalist and wine marketing.
The students mastered the art of pouring wine under these watchful eyes, washed and polished more than 2000 glasses each day and honed their wine knowledge through immersion in numerous wine-related experiences.
Trevor Maskell says there is no other wine show like it on earth, with the Hot 100 showcasing the most delicious, drinkable wines from the sun, dirt and air of South Australia.
‘It is the perfect snapshot of the wine industry in general and consumer tastes and patterns in particular. Altogether an unforgettable experience’, says Trevor Maskell.
The Hot 100’s Chief Judge is Adelaide-born sommelier Banjo Harris Plane (Attica, Australia’s most celebrated restaurant).
The Hot 100 started nine years ago with a handful of judges tasting 600 wines. Today, a panel of more than 20 judges from across the country assembled to taste 1500 wines.
ICHM graduate turned winemaker James Erskine (Jauma Wines) is a previous Chief Judge and instrumental to the event’s success. Another graduate, Julian Forwood (Ministry of Clouds), was a finalist in the 2014 Young Guns of Wine Awards.
In 2015, student voulenteers were: I-Ching Tsai, Thomas Hoskin, Yan Mae Kang, Amber Chen, Audrey Ongkowidjaja and Sebastian Fiechtner.
Asia in SA
ICHM students were on deck for the sell-out Asia in SA black-tie gala dinner held at the InterContinental Adelaide on 8 August. Local businesswoman and migrant from Malaysia, Susan Lee, who founded Asia in SA, was on campus at a general assembly on 3 September, to present Certificates of Acknowledgement to the students and lecturer Richard Hunter.
Eight top chefs took part in the inaugural Asia in SA gala dinner, with net proceeds of $60,000 going equally to Opportunity International Australia and the South Australian Health & Medical Research Institute, SAHMRI.
ICHM graduate Eddie Ye, owner of the award-winning Takumi Yakkatori in North Adelaide, was one of the chefs involved, along with local gastronomic legend Cheong Lieu, three Michelin Star chef Alvin Leung, who owns Bo Innovation in Hong Kong and Bo London, and Tony Hart from InterContinental Adelaide.
Eighteen ICHM students volunteered their time to provide table service at the banquet from 3 pm to 11 pm. Before presenting the certificates at the general assembly, Mrs Lee said she established Asia in SA as a vehicle for fostering business ties
and to celebrate the state’s cultural and economic links with the region. She had been inspired by the appointment of State Governor Hieu Van Le, a refugee who had fled Vietnam with his family in 1977 arriving in Australia by boat.
‘The professional service provided by the students earned high praise from guests and added immeasurably to the quality of the event’, Mrs Lee said.
Caption: Gerald Lipman (left), lecturer Richard Hunter (far right) & Eddie Ye (centre) with student volunteers
Inset: Mrs Lee, on campus to present certificates to students
Graduates on campus
There is nothing quite like the voice of experience, and ICHM is always delighted when graduates visit campus to pass on information or recruit students. ICHM’s voices of experience in 2015 included Briabane-based Jason McGowan and Melbourne-based Natalia Rodrigues. TFE Hotels Kyle Kaya (a graduate) and Sandra Foster were also in the mix.
Regency International House
Vice-Principal Ian Heath was Master of Ceremonies at the End of Course Ceremony, held at Regency International House. Gerald Lipman congratulated medal recipients, awarded the Bachelor of Business (Hospitality Management) and Bachelor of International Hotel Management (Swiss Hotel Association). Members of the Student Representative Council were presented with Certificates, and Amy Holt and Dina Putri presented the closing address on behalf of students. After the formalities, students and staff gathered in the common Room to quietly celebrate their success.
National Wine Centre
Lecturer Derek Milligan presided over Course Commencement and new and returning students quickly settled into the new venue, the National Wine Centre. Thirty-five nationalities were represented on the night, ICHM’s 46th Course Commencement, at which more than 2100 students have celebrated successes over the years. Members of the Students Representative Council were acknowledged on stage. Senior students Yan Mae Kang and Tom Hoskin presented the welcoming address on behalf of students.
Hilton International Adelaide
In his welcome, Gerald Lipman paid tribute to his father Dr Rex Lipman, saying Rex was very proud of everything to do with ICHM. He also welcomed guests from government, academia and industry, including general managers of seven Adelaide hotels: the Hilton, InterContinental, Stamford Plaza, Watson Art Series, Stamford Grand, Hurley Hotel Group and Francis Group. Dr Christoph Juen gave the Graduation Address, saying ‘I am proud to travel to Adelaide to award these high achieving students’. Zoe Warrington, Penfolds Magill Estate Ambassador, introduced the wines on behalf of new wine sponsor, Penfolds.
Awards presented: Bachelor of Business
(Hospitality Management) and Bachelor of International Hotel Management (Swiss Hotel Association).
Le Thien Trang (Victoria) Phan
Dux of 3rd Year July–December 2014
Australian Hotels Association Scholarship
Dux of 3rd Year January–June 2015
Australian Hotels Association Scholarship
Dux of 4th Year July–December 2014
Swiss Hotel Association Scholarship
Dux of 4th Year January–June 2015
Swiss Hotel Association Scholarship
CERTIFICATES OF MERIT
1st Year: July–December 2014
Zofia Foley (+Certificate of Academic Achievement)
Dux of the Year
Anson Lau (withdrawn)
Cameron Sykes Memorial Scholarship: Zofia Foley
2nd Year: July–December 2014
Yan Mae Kang (+Certificate of Academic
Dux of the Year & Delaware North Prize
Maddison Jacka (absent)
JINSHA Peninsula SPA Hotel
Residence G Hong Kong
Loh, Jun Ming (Matthias)
Bristol Marriott Royal Hotel
Stothard, Alexander (Alex)
Clayton Crown Hotel
London Heathrow Marriott Hotel
Capella Washington DC
Adina Apartment Hotel
Four Points by Sheraton Darling
Le, Trang (Brooke)
Double Tree by Hilton Hotel
Voyages Ayers Rock Resort
Daydream Island Resort & Spa
Hamilton Island Resort
Broadway, Nicholas (Nic)
Lu, Wen-Chi (Rachel)
Tan, Bruce Ashley
Tong, Danielle (Dani)
Vu, Tuyen Kim (Kim)
Pullman Reef Casino Cairns
Chen, I-Chun (Jenny)
Fu, Wing Nam
Sheraton Mirage Port Douglas
Lau, Adam Ming Lap (Adam)
Van der Lubbe, Lennart
Sheraton Mirage Gold Coast
Cheung, Lok Yan (Yannie)
Yeung, Hiu Lan (Rachel)
Great Southern Rail
Geddes, William (Will)
Wu, Jayne Erish
Ablig, Patrick (Chad)
Leung, Ka King (Krista)
Hotel Grand Chancellor Adelaide
Nguyen, Thi Thanh Van (Van)
M Gallery The Playford
Song, Min Jun (Marcus)
Southern Ocean Lodge
Lai, Ka Kit (Jacky)
Lee, Melissa (Mel)
Butlin, Fernanda (Fern)
Grand Hyatt Melbourne
Chan, Hui Yu
Li, Anyun (Jeremy)
Phan, Le Thien Trang
Ling, Hong Yin (Wallace)
Choe, Yunji (Sally)
Lan, Yvonne Hui Min
Yang, Fan (Emma)
Melbourne Convention and Exhibition Centre
Kim, Soo Hyun (Mike)
Park Hyatt Melbourne
Puspasari, Ang (Michi)
RACV City Club
Lin, Man-Ping (Jennifer)
Yeung, Ho Yan (Nelly)
Heruela, Jan Marie
Rendezvous Grand Melbourne
Tran, Minh Duc (Duc)
Hyatt Regency Perth
Austria, Goldiluck (Gee)
Mazlan, Danialhaziq (Danny)
Dampor, Elizza Belle (Belle)
It’s been interesting to read in the Australian media in recent times about the barriers young people face transitioning from education to work.
An article in The Weekend Australian (20–21 June 2015) points to the OECD’s 2015 Skills Outlook report, which states that for millions of young people across the world, the transition from education to work has gone from ‘never being particularly easy’ to ‘nearly impossible’.
In the same article, entitled ‘Millions fall through the gap between school and work’, Johanna Wynne, Director of the Youth Research Centre at the University of Melbourne says, ‘The nexus between education and work is broken’.
Other experts, such as Kate Carnell, Chief Executive of the Australian Chamber of Commerce and Industry, says young people presenting for work are simply not work ready. ‘They are without the skills needed to hold down a job and a growing number just don’t know what is expected of them in the workplace’, she says.
Holly Ransom, Chief Executive of HRE Global and Chair of the Y20 summit conducted ahead of the G20 Summit in Brisbane last year says, ‘There is story after story of well-educated young people applying for hundreds of jobs and constantly losing out due to lack of experience.’
Each year at ICHM we survey our students prior to graduation to see how many of them are working. This year’s survey was completed by about 30-40% of the graduating class, and shows that just one student is looking for work. More than 80% of those who did the survey finished their studies in June 2015.
Given that 30% of university graduates struggle to find a job after completing a degree, I think you will agree that these are amazing results.
And so smooth is the transition from education to work that many of our students lock in jobs on their last placements. Once in positions, many of our graduates are accepted for management traineeships within hotel chains, which put them on rapid career trajectories. And such is the ICHM network that the next right career move is often just a matter of picking up the phone.
Like a university, ICHM delivers an academic bachelor degree, but we leave nothing to chance in developing the attributes sought by industry, with six months of paid work experience each year (a minimum of 1500 hours), usually in a five-star hotel in an international chain.
Our students are expected to work the same as any other employee, and the program builds incrementally and across all departments, and placements are subject to intensive review when students return to campus.
ICHM employs its own Industry Placement Team dedicated solely to placing students in hotels, monitoring their well-being and often finding them positions once they graduate.
This year 40 per cent of graduates got jobs from their industry placements and leads provided by the Industry Placement Team, with 20 per cent tapping into ICHM’s graduate network.
ICHM regularly invites graduates to campus to present to students, which often results in students being recruited, again even before they graduate.
Just as work-life balance is part of the contemporary employment landscape, we place study-work balance at the heart of our contemporary education environment and it’s paying off for our work-ready graduates.