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A select group of students took up the opportunity of a lifetime this year when they accepted industry placements at the G20 in Brisbane, the most significantgathering of world leaders ever hosted by Australia.Their role: to act as go-betweens for delegates and their hotels, working alongside accommodation coordinators. Naturally, the cachet attached to rubbing shoulders with world leaders played no small part in their deliberations. Watch this space!

ON PLACEMENT AT THE G20

The six students on placement at the G20 will truly be walking the world stage. As host of this ninth heads of government forum, Australia has the opportunity to influence the global economic agenda and to strengthen engagement with the world's major economies. 

Up to 4000 delegates, including 20 world leaders, and 3000 journalists are expected at the forum, being held at the Brisbane Convention and Exhibition Centre on 15-16 November 2014.

More than 7000 hotel rooms have been booked, and 11 hotels have been earmarked for leaders. They include the Stamford Plaza, Hilton Hotel and InterContinental Sanctuary Cove Resort.

Smita Maruti, the last student to join an original group of five, has just completed her second degree at ICHM. She says she imagines the skills she’ll get from her placement will stand her in good stead throughout her career.

‘The delegates and their representatives include some of them the most powerful people in the world, and the skills I’ll take away from dealing at this level will be invaluable and, importantly, transferrable to my next step in the industry’, she says.

Smita was scheduled to return home to Melbourne, but accepted a placement at the G20 saying, ‘If you get offered an experience like this you would be silly to turn it down’.

Her ambition is to work in an international hotel chain where she looks to gain exposure to the branding and marketing of hotels. Eventually her intention is to transfer internationally, preferably France.

As well as graduate Jaime Svensson (profiled in On Course Semester 2, 2013), ICHM’s links to the G20 include graduate Adam Henke, who was a senior G20 coordinator. Others hold management positions in Brisbane hotels, including Justin McConnell at the Emporium and Mark Gaynor at the Novotel.

The Group of Twenty (G20) countries make up 85% of the global economy and in 2014 will be working to address the global growth challenge for all countries.

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Chris McKinlay
South Australia
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David Utschink
Queensland
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Sam Langan
Victoria
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Alison (Ali) McKay
Queensland
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Indya Dwyer
Tasmania
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Smita Maruti
Victoria
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Industry placements July–December 2014
INTERNATIONAL
Hong Kong

JW Marriott Hotel Hong Kong
Leung, Ka Ying (Krista)

Langham Place Hotel
Yeung, Hiu Lan (Rachel)

Residence G Hong Kong
Chandra, Nadia
Wu, Kin Yan (Nicole)

Indonesia

Ritz Carlton Jakarta
Harada, Shoko
Yuk, Eun Kyung (E.K)

Macau

Grand Hyatt Macau
Leong, Wai Fong (Eric)
Mak, Wai U (Ashley)

New Zealand

Chateau Tongariro
Gawith, Conor

Pullman Auckland
Croasdale, Grayson

Sofitel Auckland Viaduct Harbour
Young, Charlotte

Singapore

Intercontinental Singapore
Gwee, Enyi (Josiah)

Thailand

Sofitel So Bangkok
Bigler, Marc David

United Kingdom

Crowne Plaza Liverpool
Payne-Clarke, Caitlin

Gleneagles Hotel
Bates, Kurt
Rautenberg, Barnaby

Hilton London Metropole
Mann, Hannah

Marriott Hotels International
Surace, Carla

AUSTRALIA
New South Wales

Four Points by Sheraton
Lam, Kwun Wing (Wing)
Le, Trang (Brooke)

Northern Territory

DoubleTree by Hilton Hotel
Menezes, Joel

Rydges Airport Resort & Hotel
Suk, Wonmin (Danny)

Queensland

Department of the Prime Minister and Cabinet (G20)
Dwyer, Indya
Langan, Samuel
Maruti, Smita
McKay, Alison
McKinlay, Christopher
Utschink, David

Daydream Island Resort & Spa
Tan, Bruce Ashley
Hansen, Cooper

Hamilton Island Resort
Davey, Brittany
Davison, Brooke
Horrex, Chloe
McGregor, Hannah
Stothard, Alexander (Alex)
Taylor, April

Novotel Brisbane
Nguyen, Bao Tram (Jum)

One&Only Hayman Island
Abu Zarim, Harris
Chane-Kaye-Bone, Jonathan
Kapoor, Gaurav
Miller, Nicholas
Odendaal, Jade
Phan, Nam Phuong Huynh
Pascoe, Marcus
Porter, Lyndal

Taylor, Leah
Thompson, Kira

Sheraton Mirage Gold Coast
Poon, James (Yuk Ki)

Sheraton Mirage Port Douglas
Drew, Arthur

South Australia

Hilton Adelaide
Soza, Rohendra

Intercontinental Adelaide
Avendano Castano, Gonzalo
Dauphin, Louise
Rozo Losada, Maria
Zhang, Yi (Lily)

Cumberland Arms Hotel
Pearce, Ben

Victoria

Crown Melbourne
Lee, Kathryn

Grand Hyatt Melbourne
Callista, Callista
Cester, Christian
Loh, Jun Ming (Matthias)
Mazlan, Danialhaziq (Danny)
Nguyen, Hong Trang
Walwyn, Danielle
Yang, Nayun (Alyson)

Holiday Inn Melbourne on Flinders
Austria, Goldiluck (Gee)

Langham, Melbourne
Cheung, Lok Yan (Yannie)
Lau, Adam Ming Lap (Adam)
Vu, Tuyen Kim (Kim)
Tse, Long Suet (Suki)

Park Hyatt Melbourne
Butlin, Fernanda (Fern)
Lin, Li Wei (David)
Dampor, Elizza Belle
Wu, Jayne

Qantas Lounge
Yeung, Ho Yan (Nelly)

RACV City Club
Ibrahim, Zarah
Sunderman, Lotte
Wright, Emma

Rendezvous Hotel, Melbourne
Fotiades, Kira-Lee (Kira)

Sofitel Melbourne
Putri, Putu Dina Raditya
Travelodge Docklands
Appleyard, Mathew

Western Australia

Hyatt Regency Perth
Batten, Connor
Lee, Christi
Mifsud, Jared
Mok, Ping Shin Pema (Pema)
Tse, Yan Yin (Bonnie)

Sodexo
Taylor, Edward

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Graduate Profile
Margarita Kaneta
Operations Manager—On-Site Services Sodexo

Where to start? This was Margarita Kaneta’s question when she looked for a qualification that would give her the knowledge and skills to achieve her ambition to set up a restaurant or bar. 

After hunting online, she settled on ICHM because of its Swiss Hotel Association connections and its training model of 50% on campus and 50% in industry. She also liked the concept of work and travel at the same time, and her horizons broadened to an international career in hotels.

She graduated with the Bachelor of Business (Hospitality Management) in September this year and is considering a fourth year and the Bachelor of International Hotel Management (Swiss Hotel Association).

The 33 year old says it took some courage to study on campus alongside 18 year olds, and the ICHM degree program was intensive.

‘On campus we all faced the same challenges fundamentally and I now find I have friends based around Australia and overseas, from Taiwan, Vietnam and yes, even Russia, which provides an excellent international network’, she says.  

Before Switzerland and the Badrutt’s Palace, Margarita’s placements had been in Adelaide—at the Stamford Plaza and Rendezvous Hotel.

She says most of the staff in Switzerland spoke at least five languages, but her Russian got over the line for a placement in Switzerland because it was the language of 90% of the guests at Badrutt’s Palace.

‘It’s probably the most expensive place on earth and I’ve never experienced anything like it as far as work goes. We worked seven days a week straight for a month over Christmas before the pressure eased and we got time in lieu’, she says.

Margarita is weighing up her options, to pursue business interests or the fun of working in a hotel. Time will tell.

With her heritage and experiences to date she can truly lay claim to international status.

She met her husband Adelaide oil and gas engineer John Watts while studying linguistics at Sakhalin State University. The couple lived in Malaysia for seven years before settling in Adelaide.

Sakhalin, where Margarita grew up, is a large Russian island in the North Pacific, off the east coast of Russia and just north of Japan.

End of Course Ceremony
30 May 2014

Regency International House

End of Course, which precedes Graduation, is an informal in-house ceremony at which students are presented with their degree medals—the Bachelor of Business and Bachelor of International Hotel Management (Swiss Hotel Association). The presentations are followed by a student reply, which this semester was given by Indya Dwyer, Rhiannon Shepherd and Smita Maruti. The event closed with refreshments in the Common Room amid a general air of excitement about industry placements, which for Indya and Smita meant the G20 in Brisbane.

Course Commencement Ceremony
1 August 2014

Stamford Plaza Adelaide

Course Commencement is the dress-up event on the ICHM calendar and the night for welcoming new and returning students and recognising academic excellence. The formalities include the awarding of Certificates of Merit, Certificates of Academic Achievement and ICHM’s highest academic honour, Dux of the Year. After the Welcome Address by Jordan Grant and Paige Cunniffe, students, staff and guests gathered in the foyer for a cocktail party and later at a local nightclub.

Graduation Ceremony
6 September 2014

Hilton Adelaide Hotel

The 2014 Graduation Ceremony was ICHM’s 19th since start-up in 1993. The night celebrated the academic and industry success of graduating students. This year, 60 students from 22 different countries were awarded 64 degrees. Chief Executive Gerald Lipman welcomed guests, and Mr Bill Spurr, Chair, Education Adelaide, gave the address to graduands. Mrs Linda Parbs, Brand Manager for wine sponsor Peter Lehmann Wines, introduced the wines for the evening.

Dux of the Year awards followed the presentation of parchments for the Bachelor of International Hotel Management, Bachelor of Business (Hospitality Management) and Bachelor of International Hotel Management (Swiss Hotel Association).

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From the Chief Executive

Swissness

At ICHM we have set out our eight graduate qualities, and one of them is, ‘a commitment to Swissness’. This is an interesting concept, and I would like to explore it a little here.

Since ICHM was formed in 1992 we have been linked to Swiss Hotel Association. In the early days we called ourselves the Asia Pacific Basin Swiss Hotel Association International College of Hotel Management. Quite a mouthful!

In areas beyond Hotel Management ‘Swissness’ has some relevance. Fine chocolates, watches, technology, beautiful ski mountains and alpine vistas all play a part in the definition.

While the French are famous for their wine, perfume and fashion, we do not talk about ‘Frenchness’. German technology is certainly global, but not ‘Germanness’. America is famous for its entrepreneurs, but there is not a word for that either.

There is no question that Switzerland played a role in the early days of 19th century European tourism. Famous British and German writers visited the alps and wrote about it. In 1893 the Swiss Hotel Association started its famous hotel school Ecole Hôtelière de Lausanne, and images of Swissness in hospitality education were born.

The fact that this little country with its multilingual workforce would welcome visitors from so many countries in their own language adds to this reputation. In the 21st century Russians, Chinese, Arabs and 100 other nationals are welcomed. Openness to outsiders is a key feature.

Around Asia there are many tourist destinations that are attractive because of their low cost and value-for-money features. Switzerland clearly does not compete at this end of the market. It appeals to luxury, with its highquality service and professionally trained staff. And if it costs more, the visitor would not be surprised.

Viewed from Silicon Valley, Switzerland is not particularly famous for its leading-edge technology— Google, Apple, Samsung and Sony are all based elsewhere. But think of Rolex, IWC Schaffhausen, Omega and Swatch and it is clear that luxury, quality and technology are indeed Swiss attributes.

The fact that the per-capita income in Switzerland is so high, and that it is a country famous for its banks 

and insurance companies gives a certain allure. After all, who would not like a bank account with a large balance?

There is also something aspirational about Switzerland; James Bond was on location there and he and other film stars have all the trappings of success. 

Of course there are the less glamorous aspects of Swissness. Smelly cows in barns, highways clogged with German and Italian freight, 26 cantons each with their separate rules, and the high cost of living. But most people think that the pluses of Swissness easily outweigh the minuses.

At ICHM we say that we are committed to Swissness, a concept that includes punctuality, the role of formality, rigorousness, professionalism, excellence, precision, respect for guests, linguistic ability and a global mindset.

We know that there is a role for low-cost airlines, budget hotels and fast food. We know that some of our graduates do exceptionally well in this sector of the market. We are not promoting Swissness to the exclusion of all other attributes.

Our students have come from close to 100 countries around the world. They all have their own cultures. Each family is different. Each student has their own personality. But we would hope that they know who we are and where a Swiss Hotel Association management school would aspire to take them.

When we look at the success of our graduates, sometimes in the hotel sector, sometimes outside of it, we so often see this Swissness shining though.

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