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23.01.17 | OnCourse, ICHM News

Talent Quest

Australia’s tourism industry is booming, and the integrated resort sector is well placed to provide excellent employment opportunities for students and graduates at all levels, including senior management.

Integrated resorts are a central part of the hospitality industry. Initially developed in Singapore where casinos became part of a broader entertainment experience, the concept has now been adopted globally.

While this story is focused on The Star Entertainment Group, ICHM students and graduates have worked in many casinos and integrated resorts in Australia and around the world. These include Galaxy in Macau, Genting in Malaysia, Sands in Singapore, Crown in Melbourne, Perth and Macau, and Sky City in Adelaide, Darwin and Auckland.

In Australia, The Star Entertainment Group is a major owner and operator of integrated resorts in Sydney, Brisbane and the Gold Coast. The Star Sydney is investing in upgrades and refurbishments and recently proposed a $500 million Ritz-Carlton for the site. The Star Entertainment Group is also making a long-term investment in South East Queensland, including a $345 million transformation that is well advanced. The Star Entertainment Group, as part of the Destination Brisbane Consortium, is also investing in the $3 billion Queen’s Wharf Brisbane development.

Janette Illingsworth, The Star Sydney’s Training Partnership Manager, says upon completion of the various projects, the Star Entertainment Group is expected to take on approximately 15,000 operational staff across the three properties.

‘We are focused on developing key educational partnerships with hotel schools to collaboratively develop hospitality professionals for the industry. We value education in achieving our goal to attract and retain skilled professionals, through career development pathways.

‘Students attending ICHM gain an understanding of the hospitality industry through their operational and business studies. We support the program by offering students an opportunity to complete their internships with The Star Entertainment Group, and provide them with hands-on experience, and to attract them back as permanent team members upon graduation.

‘We place a strong emphasis on embracing a service culture to provide excellence in the guest experience, and every team member will attend our Star Quality training program.  

‘Another factor is to build our cultural intelligence within the business to set our team members up for success.  We will offer a wide variety of Food and Beverage options, along with other services and facilities in our events, retail and resort spaces’ says Illingsworth.

ICHM’s Industry Placement team is working closely with the sector to source placements for students. The following is a list of students who have recently completed their placement or have just started with The Star Entertainment Group. 

 

STAR SYDNEY

SEMESTER 1, 2017

Hoa Nguyen – Food and Beverage

TREASURY HOTEL AND CASINO BRISBANE

SEMESTER 2, 2016

Gabby Hinz – Food and Beverage

SEMESTER 1, 2017

Mariam Karay – Food and Beverage

JUPITERS HOTEL AND CASINO GOLD COAST

SEMESTER 2, 2016

Max Tu – Food and Beverage

Nic Broadway – Food and Beverage

Divy Singh – Food and Beverage

Bobo Lin – Housekeeping

SEMESTER 1, 2017

Christopher Budiman – Front Office

Alex Fridenberg – Housekeeping

Linda Ko – Housekeeping

Jenny Tung – Housekeeping

Zoey Tung – Food and Beverage

 

Graduates at the Darling Hotel Star Sydney include Charles Adams, Chief Concierge and Jenna Goedecke, Front Office.

Top professionals and ICHM graduates who have worked in this hospitality sector include Paul Town and Troy Hickox, holding top management positions in Macau. Other examples are Anthony Maura, Front Office Manager at Crown Promenade Perth; Michael Neale, Director Food & Beverage in Genting, Malaysia; and Cherlyn Tan, Revenue Analyst at Marina Bay Sands Resort, Singapore.