Alex Blunden, Mayfair Hotel Adelaide, took out Receptionist of the Year for South Australia and Grayson Croasdale, Pullman on the Park Melbourne, won Receptionist of the Year for Victoria.
Both went on to the national finals held in Canberra on 30 July 2016, with Grayson Croasdale coming in runner up in a field of seven candidates from around Australia.
The competition is run by the AICR, an international organisation set up to promote hotel Front Office as a professional career and support people in Front Office positions. ICHM is an official sponsor and partner of AICR Australia; lecturer Kerstin Oelckers is Chief Judge and an Honorary Member of AICR International.
As part of the competition each candidate went through an interview, which comprises a series of technical questions, followed by a role-play and an exit interview.
According to Kerstin Oelckers candidates were very motived, well prepared and supported by their respective hotels.
Founded in the Cote d'Azur in France in 1964, the Registered Office of the AICR is the Hotel Ritz, Paris, and members are from 18 countries. AICR Australia President Sevag Keroghlian was recently on campus to speak to students.
He says his personal goal is for each hotel to have an AICR member, as this will allow better communication, and will enable AICR Australia to meet its objective. ‘This, to form a network of Front Office managers around the country with the focus and commitment of promoting hotel front office as a professional career choice.’
For the competition, a member of AICR Australia may nominate up to two candidates from any hotel that meets the standard of four and a half stars or higher.
Candidates in this year’s competition were from Canberra, Sydney, Melbourne and Adelaide and the winner represents Australia in France in February.
L Grayson Croasdale and Sevag Keroghlian