24.04.18 | OnCourse

Game Changer

Year-four student Naomi Ryan has built a strong relationship with Delaware North, the global Food, Venue and Hotel Management Company.

It held the contract for the Food & Beverage operations for the Athletes Village.

Naomi, from Melbourne, earned her second placement with the company as part of the prize for Dux of Second Year. Over six months her experiences included implementing and managing a smartphone app for 2000-plus employees at the Australian Open, and working on Human Resources Strategy Planning for the Commonwealth Games.

Delaware North made numerous approaches to get Naomi back for the Commonwealth Games, but she was reluctant to miss any study.

‘It was sort of a strange situation because I felt part of the Commonwealth Games team, but not fully because I couldn’t be there and really wanted to be.’

Then came an offer too good to refuse: flights to the Gold Coast and accommodation for four days during the closeout. 

There, Naomi helped out with whatever jobs needed to be done, including incident reporting, employee rewards and recognition, staffing rosters and payroll queries. She also helped in the kitchen and on the floor when stock needed refilling.

She says that she luckily didn’t have to stretch to overnight shifts, but there were some very late nights and early mornings.

‘However, the hours I worked paled into insignificance compared to the rest of the team that had been there for weeks.’

Naomi says she returned home pretty exhausted, but also grateful that she was able to have such an amazing opportunity.

‘It was pretty cool to see how such a large operation is made possible and all the people it takes to pull it off. I also feel extremely fortunate that Delaware North has taken such a keen interest in me, and my career’, she says.

Naomi says she absolutely loved her time with Delaware North and can't thank them enough for all the experience they gave her during her six months with them, when she felt like a key member of the team.

'Although my placement with Delaware is technically finished, I still have strong relationships with all the wonderful people there and am definitely considering them as a company to work with after I graduate', she says. 

ICHM graduates Adam Henke, Jared Mifsud and Chloe Horrex were also at the Commonwealth Games, in Operations. 

ICHM has again proven that it successfully produces students and graduates with the professionalism, attitude and skills that industry values.