COVID-19 Latest Information & ICHM FAQs

ICHM is closely monitoring the COVID-19 pandemic. The Federal Australian Government Department of Health; the Department of Education, Skills and Employment and the South Australian Government - provides daily updates, answering questions about the latest news, current facts and figures, travel advice, key contact and phone numbers. You can access this information using the following links: 

Australian Federal Government - Department of Health

Australian Federal Government - Department of Education, Skills and Employment 

South Australian Government - COVID-19

ICHM FAQs

Please find below FAQs and responses regarding ICHM's plans during the COVID-19 pandemic.

You can use the SEARCH SITE & FAQs function at the top of the website to search the FAQs and general site. 

The COVID-19 situation is changing all the time, and we will continue to consider and respond to new information as it comes to hand. All new and updated FAQs appear at the top of the list. 

ICHM has also collated a number of student resources; related to such areas well-being assistance, news articles about to the hotel and hospitality industry, things to do right now as well as the pandemic. You can access these on the COVID-19 Student Resources & News  page.

UPDATED: 19/11/2020 12:17 (note: this page is updated frequently)

I am meant to be going on my WIL placement soon. Will this current lockdown affect my ability to get to my placement location? (new - 19/11/20)

The ICD Team along with the Program Director Academic are working with our industry partners to ensure placements proceed as normal. Each student going to placement in Semester 1, 2021 will be contacted over the coming days to advise of any updates or changes to their placement. Currently placements are going ahead with the support of our industry partners allowing for adjustments to start dates.

With the six day lockdown in effect, how will this affect my remaining studies? And will I have to come to the campus? (new - 19/11/20)

There will be no further face to face classes on campus this semester.  All face to face student programs have been changed to online delivery, and you will see these changes now in your calendar. Following on from this, given the uncertainty surrounding the easing of these restrictions (there has been mention of looser restrictions after this initial 6 day lockdown, but no further information has been forthcoming), the ICHM Executive have resolved that all classes for the remainder of this semester will be completed online only. To confirm, there will be no face to face classes for the remainder of this semester.

I have some practical sessions to finish this semester, when will they now be delivered? (new - 19/11/20)

For students currently undertaking practical classes and where assessments are of a practical nature, we are actively working on a resolution and you will be contacted separately by the Director Academic and/ or your Lecturer concerned over the coming days.

Will the ICHM Semester 2, 2020 Ceremony still take place? (new - 19/11/20)

Unfortunately, regretfully due to the situation, we must advise that the planned ICHM Semester Ceremony 2, 2020 Ceremony scheduled for the 4th December at Adelaide Oval is cancelled. 

This decision has been guided by the advice of the SA Government; the health and safety of our ICHM community, and community at large is of paramount importance.

Q: I am an international/or off-shore Australian student who is unable to enter Australia due to ongoing COVID travel restrictions, can I start, or continue my study on-line from my home country for Semester 1, 2021? (new - 10/11/20)

A: Yes. Students will be able to commence or continue their studies on-line with ICHM while the travel restrictions are in place. Once international borders reopen, students will be expected to arrange their travel to Adelaide to continue their studies on campus.

Q: I am Australian or onshore international student in Australia. Do I have to study on the campus from the start of Semester 1, 2021? (new - 10/11/20)

A: Yes. It is expected that all students within Australia start or continue their studies face to face on campus from the beginning of Semester 1, 2021. The only exception would be where borders are closed and do not permit students to travel to South Australia.   

Q: How do I access online learning for my subjects in Semester 2? (updated - 19/8/20)

A: ICHM uses Microsoft Teams for its online delivery.  

Q: What happens in relation to my ICHM tuition fees and RIH accommodation fees if I withdraw or defer? (updated - 19/8/20)

For ICHM tuition fees, please refer to the Fee & Refund Policy on the Rules Policies and Procedures page.  

For Regency International House (RIH) refund is dependent on when you advise them of your decision. You should contact RIH staff directly. 

Q: Will students eligible for Graduation in 2020 receive their documents (parchment/certificates), by mail, or, only if they request them to be sent before the Graduation Ceremony in 2021? (new - 2/6/20)

Graduation documents will only be sent to students that request them; without a request, ICHM will hold the documents and present them at the Graduation ceremony in 2021. If a request is made, the documents will be couriered to the recipient. A pdf copy can also be emailed upon request.

Note, that parchments cannot be issued before they are conferred on September 5th; a letter of completion and academic transcripts can also be issued after this date.

Q: What happens if I studying online and then for health reasons I am required to self-isolate? (updated - 29/5/20)

A:  If this occurs please contact Kellie Lumsden, Program Director and we will discuss this issue with you further. 

Q: Can I arrange accommodation at RIH without meals? (new - 16/4/20)

A: As the RIH units do not have cooking facilities you cannot stay at RIH and pay for accommodation only, the RIH package includes 3 meals a day. 

Q: There are practical subjects in my program for Semester 2 2020. How will these be delivered? (new - 1/4/20)

A: For those subjects that have a practical component, these sections of the subjects will be delivered in the latter part of the semester.  This re-programming will not affect the quality of delivery, and by offering the practical sessions in block mode, will maximise the practical training experience.

Q: Will the current tuition fee increase, or decrease or stay same as a result of all classes now going online? (updated - 27/3/20)

A: Tuition fees will remain the same and will not change for Semester 1 2020. ICHM is very conscious of the impact this situation is currently having across the ICHM study body, however it is important to note that even though we are moving to an online environment, this will not erode the quality of the program and hence warrant the reduction of fees.  Indeed, ICHM is making a huge investment in a new platform that will enhance delivery during this time.

Q: Can I chat to an ICHM staff member if they are available? (new - 24/3/20)

A: Yes.  To try and minimise the amount of emails that are currently being sent we encourage you to chat with staff via your ICHM Microsoft Teams account. 

Q: Does the ICHM payment plan include the fees for RIH on-campus accommodation facility? (new - 24/3/20)

A: Yes the ICHM payment plan includes the RIH accommodation fees if required. 

Q: I am a student studying the ICHM program at SISFU in Manila, Philippines. What is ICHM doing to support me during this time? (new - 19/3/20)

A: The ICHM Executive Team in Adelaide is in constant contact with management at SISFU.  Similar to our approach in Australia, our students are our first priority and are being managed in accordance with local government requirements.    

Q: I am a student studying the ICHM program at YTL-ICHM in Kuala Lumpur, Malaysia. What is ICHM doing to support me during this time? (new - 19/3/20)

A: The ICHM Executive Team in Adelaide is in constant contact with management at YTL-ICHM.  Similar to our approach in Australia, our students are our first priority and are being managed in accordance with local government requirements.  

Q: Can I pay by instalments in semester 2 2020? (new - 19/3/20)

A. Yes and the instalment payments have been extended to 5 payments, which will be due on the following dates: 

  • 29 June 2020 
  • 29 July 2020 
  • 28 August 2020 
  • 29 September 2020 
  • 29 October 2020 

Q: I am currently an international student studying on campus in Adelaide. What will happen to my current student visa if I decide to study online and either stay in Australia or go back home overseas? (new - 19/3/20)

A: There will be no change to your COE other than ICHM will notify the Department of Education that you are continuing your studies back home. ICHM cannot provide information relating to or concerning your current visa. We recommend that you discuss your visa with your agent. 

Q: I am currently an international student on Industry Placement (WIL). What will happen to my current student visa if I decide to leave my placement and either stay in Australia or go back home overseas? (new - 19/3/20)

A: There will be no change to your COE other than ICHM will notify the Department of Education that you are continuing your studies back home. ICHM cannot provide information relating to or concerning your current visa. We recommend that you discuss your visa with your agent. 

Q: Do I have to leave Australia?

A: No, you do not have to leave Australia.  You may continue to stay here in Australia and continue your studies online. 

Q: What impact will this situation have on my application for a post study work visa?

A: ICHM is unable to provide any advice on post study work visas.  Please refer all of these questions to a your agent/registered migration agent. 

Q: How will I attend my classes online?

A: Just like you would do on campus, please check your program each day in your Outlook Calendar as you normally do and click on the link that will appear in each event.  When you click on this link you will be taken to your class, and your Lecturer will be ready to greet you via video.  If you cannot click the link, a master page of links (link to be advised) will be provided for all subjects to you before classes commence. 

Q: Will I still have access to Learning Support and/or the Student Counsellor and Welfare Advisor when I study online?

A: Yes, these services will still be available in Teams. Further information will be emailed to you in regards to how you can still access these services. 

Q: Do I continue to submit my assessment via Turnitin?

A: Yes, all assessment should be submitted on Turnitin as per usual. 

Q: Will I still have access to the Library when I study online?

A: Yes, you will continue to have online access to your library resources as normal.  We are also creating a dedicated Team for the Library so you can pose questions and get online responses to any questions you may have. 

Q: If I choose to leave Australia, when will I be able to return to ICHM?

A: Unfortunately, this information is unknown at this time.  We cannot give you any advice with respect to when you may re-enter Australia. The Australian Government may change the border controls at any time and with little or no notice. 

Q: Will I still be able to use and access the SharePoint site for readings etc..?

A: Yes, you will still be able to access extra materials to assist you with your subject learning, as per normal. 

Q: Should I travel overseas during the mid-semester break?

A: It is strongly recommended that you do not travel overseas at the present time.   

Q: What will happen to my student visa if I defer my studies and go back home?

A: ICHM will notify the Department of Education and Training through PRISMS that we are deferring your enrolment for a period which will affect the end date of your study.  We will create a new CoE with the new course end date.  

Q: Do I have to apply for a new student visa?

A: Your deferment may affect your student visa. In particular, if your new CoE has an end date that is beyond the expiry of your current student visa, you will have to apply for a new student visa to remain in Australia for the full duration of your course.  

Q: Will Industry Placements (Work Integrated Learning) be offered in Semester 2 2020 i.e. from July 2020?

A: For Semester 2 2020, Industry Placements will be prioritised for Year 3 students and Masters students only.  All other students will be required to undertake back to back academic semesters. 

Q: If I am a Year 3 student and believe I have enough hours to meet IP requirements, should I apply for RPL now?

A: Yes. Please submit an application now through your Industry Placement Manager and we can assess these applications on a case by case basis. 

Q: I am dissatisfied with having to undertake back to back academic semesters and believe this will have an adverse impact on me. Can I appeal this decision?

A: Yes.  For those students that feel the decision will have an adverse impact on their study arrangements, they may appeal this decision to the Non-Academic Grievance Committee.  Letters of appeal should be sent to wil2020appeals@ichm.edu.au and each submission will be assessed in accordance with the Non-Academic Grievance Policy and Procedure. 

Q: Thanks for the FAQ, but I still have further questions. Who do I contact?

A: Please email your questions to question@ichm.edu.au and you will receive a response as soon as possible.  Please do not email individual staff members directly.