COVID-19 Latest Information & ICHM FAQs

ICHM is closely monitoring the COVID-19 pandemic. The Federal Australian Government Department of Health; the Department of Education, Skills and Employment and the South Australian Government - provides daily updates, answering questions about the latest news, current facts and figures, travel advice, key contact and phone numbers. You can access this information using the following links: 

Australian Federal Government - Department of Health

Australian Federal Government - Department of Education, Skills and Employment 

South Australian Government - COVID-19

ICHM Principal Video Updates

During the COVID-19 pandemic, the ICHM Principal Dr George Brown has issues regular video updates, please click here to view current and previous releases.

ICHM FAQs

Please find below FAQs and responses regarding ICHM's plans during the COVID-19 pandemic.

You can use the SEARCH SITE & FAQs function at the top of the website to search the FAQs and general site. 

The COVID-19 situation is changing all the time, and we will continue to consider and respond to new information as it comes to hand. All new and updated FAQs appear at the top of the list. 

ICHM has also collated a number of student resources; related to such areas well-being assistance, news articles about to the hotel and hospitality industry, things to do right now as well as the pandemic. You can access these on the COVID-19 Student Resources & News  page.

UPDATED: 19/08/2020 12:19 (note: this page is updated frequently)

Q: I'm a Bachelor degree student, who just needs to complete the final hours for WIL. Am I eligible to enter the Masters degree in July 2021? (updated - 19/8/20)

A: Yes you are eligible.  Given that all Bachelor degree graduates receive credit for the Graduate Certificate units nested within the Masters degree you have technically met the entry requirements for the Masters.

Q: Normally there is an End of Course Ceremony at the end of each semester. Will there be one for Semester 2 2020? (updated - 19/8/20)

A:  Subject to COVID-19 restrictions and guidelines at the time, and as we were unable to have our Course Commencement Ceremony for Semester 2, we currently planning to hold a special End of Course Ceremony this semester.  Details to be provided closer to the end of the year. 

Q: How do I access online learning for my subjects in Semester 2? (updated - 19/8/20)

A: ICHM uses Microsoft Teams for its online delivery.  

Q: What happens in relation to my ICHM tuition fees and RIH accommodation fees if I withdraw or defer? (updated - 19/8/20)

For ICHM tuition fees, please refer to the Fee & Refund Policy on the Rules Policies and Procedures page.  

For Regency International House (RIH) refund is dependent on when you advise them of your decision. You should contact RIH staff directly. 

Q: Will students eligible for Graduation in 2020 receive their documents (parchment/certificates), by mail, or, only if they request them to be sent before the Graduation Ceremony in 2021? (new - 2/6/20)

Graduation documents will only be sent to students that request them; without a request, ICHM will hold the documents and present them at the Graduation ceremony in 2021. If a request is made, the documents will be couriered to the recipient. A pdf copy can also be emailed upon request.

Note, that parchments cannot be issued before they are conferred on September 5th; a letter of completion and academic transcripts can also be issued after this date.

Q: Can I start, or continue my studies with ICHM online during Semester 2, 2020? (new - 29/5/20)

A: Yes. ICHM will be running online and face to face sessions concurrently for the whole of Semester 2 2020.

Q: Will there be a Graduation Ceremony in September this year? (updated - 29/5/20)

A: The 2020 Graduation has been cancelled; in September 2021 we will be having a joint 2020 and 2021 Graduation. We understand that the graduation ceremony is an extremely important event for the graduating students, their family and friends and for ICHM. As such, we are planning for the combined 2020/2021 Graduation Ceremony to certainly be a night to remember.

Q: What happens if I studying online and then for health reasons I am required to self-isolate? (updated - 29/5/20)

A:  If this occurs please contact Kellie Lumsden, Program Director and we will discuss this issue with you further. 

Q: Can I arrange accommodation at RIH without meals? (new - 16/4/20)

A: As the RIH units do not have cooking facilities you cannot stay at RIH and pay for accommodation only, the RIH package includes 3 meals a day. 

Q: There are practical subjects in my program for Semester 2 2020. How will these be delivered? (new - 1/4/20)

A: For those subjects that have a practical component, these sections of the subjects will be delivered in the latter part of the semester.  This re-programming will not affect the quality of delivery, and by offering the practical sessions in block mode, will maximise the practical training experience.

Q: Will the current tuition fee increase, or decrease or stay same as a result of all classes now going online? (updated - 27/3/20)

A: Tuition fees will remain the same and will not change for Semester 1 2020. ICHM is very conscious of the impact this situation is currently having across the ICHM study body, however it is important to note that even though we are moving to an online environment, this will not erode the quality of the program and hence warrant the reduction of fees.  Indeed, ICHM is making a huge investment in a new platform that will enhance delivery during this time.

Q: Can I chat to an ICHM staff member if they are available? (new - 24/3/20)

A: Yes.  To try and minimise the amount of emails that are currently being sent we encourage you to chat with staff via your ICHM Microsoft Teams account. 

Q: Does the ICHM payment plan include the fees for RIH on-campus accommodation facility? (new - 24/3/20)

A: Yes the ICHM payment plan includes the RIH accommodation fees if required. 

Q: I am a student studying the ICHM program at SISFU in Manila, Philippines. What is ICHM doing to support me during this time? (new - 19/3/20)

A: The ICHM Executive Team in Adelaide is in constant contact with management at SISFU.  Similar to our approach in Australia, our students are our first priority and are being managed in accordance with local government requirements.    

Q: I am a student studying the ICHM program at YTL-ICHM in Kuala Lumpur, Malaysia. What is ICHM doing to support me during this time? (new - 19/3/20)

A: The ICHM Executive Team in Adelaide is in constant contact with management at YTL-ICHM.  Similar to our approach in Australia, our students are our first priority and are being managed in accordance with local government requirements.  

Q: Can I pay by instalments in semester 2 2020? (new - 19/3/20)

A. Yes and the instalment payments have been extended to 5 payments, which will be due on the following dates: 

  • 29 June 2020 
  • 29 July 2020 
  • 28 August 2020 
  • 29 September 2020 
  • 29 October 2020 

Q: Can I make payments for Semester 2 2020 early? (new - 19/3/20)

A. Yes. You can make full or part payment prior to the payment due date at any time. 

Q: I am currently an international student studying on campus in Adelaide. What will happen to my current student visa if I decide to study online and either stay in Australia or go back home overseas? (new - 19/3/20)

A: There will be no change to your COE other than ICHM will notify the Department of Education that you are continuing your studies back home. ICHM cannot provide information relating to or concerning your current visa. We recommend that you discuss your visa with your agent. 

Q: I am currently an international student on Industry Placement (WIL). What will happen to my current student visa if I decide to leave my placement and either stay in Australia or go back home overseas? (new - 19/3/20)

A: There will be no change to your COE other than ICHM will notify the Department of Education that you are continuing your studies back home. ICHM cannot provide information relating to or concerning your current visa. We recommend that you discuss your visa with your agent. 

Q: Do I have to leave Australia?

A: No, you do not have to leave Australia.  You may continue to stay here in Australia and continue your studies online. 

Q: What impact will this situation have on my application for a post study work visa?

A: ICHM is unable to provide any advice on post study work visas.  Please refer all of these questions to a your agent/registered migration agent. 

Q: How will I attend my classes online?

A: Just like you would do on campus, please check your program each day in your Outlook Calendar as you normally do and click on the link that will appear in each event.  When you click on this link you will be taken to your class, and your Lecturer will be ready to greet you via video.  If you cannot click the link, a master page of links (link to be advised) will be provided for all subjects to you before classes commence. 

Q: Will I still have access to Learning Support and/or the Student Counsellor and Welfare Advisor when I study online?

A: Yes, these services will still be available in Teams. Further information will be emailed to you in regards to how you can still access these services. 

Q: Do I continue to submit my assessment via Turnitin?

A: Yes, all assessment should be submitted on Turnitin as per usual. 

Q: Will I still have access to the Library when I study online?

A: Yes, you will continue to have online access to your library resources as normal.  We are also creating a dedicated Team for the Library so you can pose questions and get online responses to any questions you may have. 

Q: If I choose to leave Australia, when will I be able to return to ICHM?

A: Unfortunately, this information is unknown at this time.  We cannot give you any advice with respect to when you may re-enter Australia. The Australian Government may change the border controls at any time and with little or no notice. 

Q: Will I still be able to use and access the SharePoint site for readings etc..?

A: Yes, you will still be able to access extra materials to assist you with your subject learning, as per normal. 

Q: Should I travel overseas during the mid-semester break?

A: It is strongly recommended that you do not travel overseas at the present time.   

Q: What will happen to my student visa if I defer my studies and go back home?

A: ICHM will notify the Department of Education and Training through PRISMS that we are deferring your enrolment for a period which will affect the end date of your study.  We will create a new CoE with the new course end date.  

Q: Do I have to apply for a new student visa?

A: Your deferment may affect your student visa. In particular, if your new CoE has an end date that is beyond the expiry of your current student visa, you will have to apply for a new student visa to remain in Australia for the full duration of your course.  

Q: Will Industry Placements (Work Integrated Learning) be offered in Semester 2 2020 i.e. from July 2020?

A: For Semester 2 2020, Industry Placements will be prioritised for Year 3 students and Masters students only.  All other students will be required to undertake back to back academic semesters. 

Q: If I am a Year 3 student and believe I have enough hours to meet IP requirements, should I apply for RPL now?

A: Yes. Please submit an application now through your Industry Placement Manager and we can assess these applications on a case by case basis. 

Q: I am dissatisfied with having to undertake back to back academic semesters and believe this will have an adverse impact on me. Can I appeal this decision?

A: Yes.  For those students that feel the decision will have an adverse impact on their study arrangements, they may appeal this decision to the Non-Academic Grievance Committee.  Letters of appeal should be sent to wil2020appeals@ichm.edu.au and each submission will be assessed in accordance with the Non-Academic Grievance Policy and Procedure. 

Q: Thanks for the FAQ, but I still have further questions. Who do I contact?

A: Please email your questions to question@ichm.edu.au and you will receive a response as soon as possible.  Please do not email individual staff members directly.