COVID-19 Latest Information

Find FAQs and responses regarding ICHM's plans during the COVID-19 outbreak.

COVID-19 Latest Information & ICHM FAQs

ICHM is closely monitoring the COVID-19 pandemic. The Federal Australian Government Department of Health; the Department of Education, Skills and Employment and the South Australian Government - provides daily updates, answering questions about the latest news, current facts and figures, travel advice, key contact and phone numbers. You can access this information using the following links: 

Australian Federal Government - Department of Health

Australian Federal Government - Department of Education, Skills and Employment 

South Australian Government - COVID-19

Please click here to view messages from ICHM's CEO Natalie Simmons on YouTube

Please click here to view messages from ICHM's Principal Dr George Brown on YouTube

ICHM FAQs

Please find below FAQs and responses regarding ICHM's plans during the COVID-19 outbreak.

You can use the SEARCH SITE & FAQs function at the top of the website to search the FAQs and general site. 

The COVID-19 situation is changing all the time, and we will continue to consider and respond to new information as it comes to hand. All new and updated FAQs appear at the top of the list. 

ICHM has also collated a number of student resources; related to such areas well-being assistance, news articles about to the hotel and hospitality industry, things to do right now as well as the pandemic. You can access these on the COVID-19 Student Resources & News  page.

UPDATED: 13/05/2020 13:33 (note: this page is updated frequently)

Q: I'm a Bachelor degree student, who just needs to complete the final hours for WIL. Am I eligible to enter the Masters degree in July 2020? (new - 13/5/20)

A: Yes you are eligible.  Given that all Bachelor degree graduates receive credit for the Graduate Certificate units nested within the Masters degree you have technically met the entry requirements for the Masters.

Q: When will classes recommence on campus for current and future ICHM students? (updated - 13/5/20)

A: This is unknown at this stage.  The response will be provided as soon as it is known; at this stage we are planning to recommence face to face classes in October 2020, however, it should be reiterated, that this is yet to be confirmed. This decision will be reviewed closer to the start date, and subject to government measures in place at the time.

Q: Can I stay at RIH over the semester break between Semester 1 2020 and Semester 2 2020? (new - 16/4/20)

A: Yes. You can arrange to stay at RIH across the semester break directly with the RIH staff. The cost will be $413.81 per week. The cost includes meals and internet.

Q: If I start Semester 2 2020 online, can I stay at RIH when classes start on campus (currently envisaged to commence in October 2020 – note this is a provisional date and will be confirmed as soon as possible)? (new - 16/4/20)

A: Yes. You can arrange to stay at RIH directly with the RIH staff. The cost will be $413.81 per week. The cost includes meals and internet. If quarantine requirements and you are required to self quarantine you must complete your self quarantine prior to entering RIH. The ICHM Admissions Team can provide information in relation to hotels that have packages available to students that are required to self quarantine upon entering South Australia.

Q: Can I arrange accommodation at RIH without meals? (new - 16/4/20)

A: As the RIH units do not have cooking facilities you cannot stay at RIH and pay for accommodation only, the RIH package includes 3 meals a day. 

Q: Can I stay at RIH for all of Semester 2 2020 even if the semester starts online? (new - 16/4/20)

A.    Yes, if you are in South Australia you can move into RIH at the start of Semester 2 2020 at the normal time. If you are travelling from outside South Australia and are required to self quarantine you must complete your self quarantine prior to entering RIH. You can contact the ICHM Admissions Team to arrange accommodation at RIH for the full Semester 2 2020 period. The ICHM Admissions Team can also provide information in relation to hotels that have packages available to students that are required to self quarantine upon entering South Australia.

Q: The practical subjects which I am currently undertaking in Semester 12020 are now running online. What will happen to these practical components moving forward? (new - 2/4/20)

A: All subjects that contained a practical element and which you are currently enrolled in have been reviewed by the ICHM Academic team.  Given the stage of the semester when this interruption occurred, it has been determined that each of these subjects can be resulted successfully on the completion of your Semester 1 studies.  Notwithstanding this, when you return to campus students who were enrolled in these practical subjects will be scheduled for intensive workshops to ensure they are able to practice and master the practical elements taught during Semester 1 2020.  There will be no charge for these intensive workshops.  For practical subjects running in S22020, normal subject charges will apply as these are being programmed accordingly (see additional FAQ).

Q: There are practical subjects in my program for Semester 2 2020. How will these be delivered? (new - 1/4/20)

A: For those subjects that have a practical component, these sections of the subjects will be delivered in the latter part of the semester.  This re-programming will not affect the quality of delivery, and by offering the practical sessions in block mode, will maximise the practical training experience.

Q: Will the current tuition fee increase, or decrease or stay same as a result of all classes now going online? (updated - 27/3/20)

A: Tuition fees will remain the same and will not change for Semester 1 2020. ICHM is very conscious of the impact this situation is currently having across the ICHM study body, however it is important to note that even though we are moving to an online environment, this will not erode the quality of the program and hence warrant the reduction of fees.  Indeed, ICHM is making a huge investment in a new platform that will enhance delivery during this time.

Q: Will attendance be taken when I am studying online? (new - 24/3/20)

A: Yes. Your Lecturer will be verifying your online participation via Teams and checking if you are actively participating.  The 80/20 policy is still applicable. 

Q: Can I chat to an ICHM staff member if they are available? (new - 24/3/20)

A: Yes.  To try and minimise the amount of emails that are currently being sent we encourage you to chat with staff via your ICHM Microsoft Teams account. 

Q: What happens if I start studying online from the 30th March and then for health reasons I am required to self-isolate? (new - 24/3/20)

A:  If this occurs please contact Kellie Lumsden, Program Director and we will discuss this issue with you further. 

Q: If I have already paid my fees for Semester 2 2020, and then choose not to come or defer can they be refunded? (new - 24/3/20)

A: Yes, the standard refund policy will apply. 

Q: Does the ICHM payment plan include the fees for RIH on-campus accommodation facility? (new - 24/3/20)

A: Yes the ICHM payment plan includes the RIH accommodation fees if required. 

Q: I am a student studying the ICHM program at SISFU in Manila, Philippines. What is ICHM doing to support me during this time? (new - 19/3/20)

A: The ICHM Executive Team in Adelaide is in constant contact with management at SISFU.  Similar to our approach in Australia, our students are our first priority and are being managed in accordance with local government requirements.    

Q: I am a student studying the ICHM program at YTL-ICHM in Kuala Lumpur, Malaysia. What is ICHM doing to support me during this time? (new - 19/3/20)

A: The ICHM Executive Team in Adelaide is in constant contact with management at YTL-ICHM.  Similar to our approach in Australia, our students are our first priority and are being managed in accordance with local government requirements.  

Q: Will there be a Graduation Ceremony in September this year? (new - 19/3/20)

A: This is very much unknown at this stage.  This FAQ will be updated as soon as we can confirm that Graduation will be proceeding and when. 

Q: Normally there is an End of Course Ceremony at the end of each semester. Will there be one for Semester 1 2020? (new - 19/3/20)

A:  Unfortunately, there will not be an End of Course Ceremony this semester.  However, we will be awarding your medals and certificates at your Graduation Ceremony. 

Q: Can I pay by instalments in semester 2 2020? (new - 19/3/20)

A. Yes and the instalment payments have been extended to 5 payments, which will be due on the following dates: 

  • 29 June 2020 
  • 29 July 2020 
  • 28 August 2020 
  • 29 September 2020 
  • 29 October 2020 

Q: Can I make payments for Semester 2 2020 early? (new - 19/3/20)

A. Yes. You can make full or part payment prior to the payment due date at any time. 

Q: I am a Year 2 student and am soon to commence BBHM201 Supervising Culinary Operations. Will this subject proceed? (new - 19/3/20)

A: No.  You will soon be contacted by the Program Director to arrange an alternative elective.  Further to this, you will not be charged fees or incur a FEE-HELP debt for this unit of study as it will not be proceeding. 

Q: I am studying a practical subject. How will I complete this online? (new - 19/3/20)

A: Each practical subject is different. If you are enrolled in a practical subject, you will receive an email to update you on how it will be completed by Friday 20th of March. 

Q: I am an on-campus student. If I want to leave, when can I leave campus? (updated - 19/3/20)

A: You may leave campus any time after your last scheduled class on Friday 20th March 2020.  Of course, if you feel compelled to leave immediately, that is your choice. Further to this, if you are an international student you should discuss your options with your agent.

Q: I am currently an international student studying on campus in Adelaide. What will happen to my current student visa if I decide to study online and either stay in Australia or go back home overseas? (new - 19/3/20)

A: There will be no change to your COE other than ICHM will notify the Department of Education that you are continuing your studies back home. ICHM cannot provide information relating to or concerning your current visa. We recommend that you discuss your visa with your agent. 

Q: I am currently an international student on Industry Placement (WIL). What will happen to my current student visa if I decide to leave my placement and either stay in Australia or go back home overseas? (new - 19/3/20)

A: There will be no change to your COE other than ICHM will notify the Department of Education that you are continuing your studies back home. ICHM cannot provide information relating to or concerning your current visa. We recommend that you discuss your visa with your agent. 

Q: I am a student currently on Industry Placement (WIL). What is happening with me?

A: You have already been contacted by your dedicated Industry & Career Development Manager and negotiations are now in place to assist you with your current placement.  If you have not checked your email or mobile phone, check it now! 

Q: Will I have to be in full uniform to attend online classes as of the 30th March 2020?

A: No, but neat casual attire will be expected when you are participating in live, online discussions. 

Q: What happens in relation to my tuition fees and RIH fees if I withdraw or defer?

A: The Fee and Refund Policy applies. This means if you withdraw or defer: 

Regency International House (RIH) refund is dependent on when you advise us of your decision as follows 

Week 8 (this week)      12% refund 

Week 9                             6% refund 

Week 10 or later             No refund 

Tuition fees for an international student or a domestic student that has not used FEE-HELP 

Week 8 (this week)      12% refund 

Week 9                             6% refund 

Week 10 or later             No refund 

Tuition fees for a domestic FEE-HELP student – As census date has passed there is no refund for tuition fees 

If you defer you can elect to have a refund amount paid into a bank account or can have the refund transferred over to be offset against your fees when you return to study. 

Please refer to the Fee & Refund Policy on the Rules Policies and Procedures page.  

Q: Will I need to return to ICHM campus this semester?

A: No, you will not be required to return to campus for the duration of Semester 1, 2020. 

Q: Do I have to leave Australia?

A: No, you do not have to leave Australia.  You may continue to stay here in Australia and continue your studies online. 

Q: What impact will this situation have on my application for a post study work visa?

A: ICHM is unable to provide any advice on post study work visas.  Please refer all of these questions to a your agent/registered migration agent. 

Q: I am an international student and plan to go home before the end of this semester. Can I still complete my studies this semester?

A: Yes, you can return home and still complete your studies with ICHM for Semester 1, 2020.  You will complete your studies for this semester via your Microsoft Teams account.  

If you choose to do this, you MUST email the Principal, Dr George Brown at gbrown@ichm.edu.au to confirm your intent to study outside of Australia.  In your email to Dr Brown, you must provide the new address where you will be living for the remainder of the semester. 

Q: Will I be able to return back to the ICHM campus for S2 2020 studies?

A: At the moment this is very much an unknown.  As recommended previously, it is recommended that you stay in Australia and do not go overseas. 

Q: How do I access online learning for my subjects?

A: The Academic Team will email your College email address between Monday 23rd March – Friday 27th March to confirm the online Microsoft Teams arrangements that you will utilise for the rest of the semester.  You can also click here to access your personal Teams account.   

Q: How will I attend my classes online?

A: Just like you would do on campus, please check your program each day in your Outlook Calendar as you normally do and click on the link that will appear in each event.  When you click on this link you will be taken to your class, and your Lecturer will be ready to greet you via video.  If you cannot click the link, a master page of links (link to be advised) will be provided for all subjects to you before classes commence. 

Q: Will I still have access to Learning Support and/or the Student Counsellor and Welfare Advisor when I study online?

A: Yes, these services will still be available in Teams. Further information will be emailed to you in regards to how you can still access these services. 

Q: Do I continue to submit my assessment via Turnitin?

A: Yes, all assessment should be submitted on Turnitin as per usual. 

Q: Will I still have access to the Library when I study online?

A: Yes, you will continue to have online access to your library resources as normal.  We are also creating a dedicated Team for the Library so you can pose questions and get online responses to any questions you may have. 

Q: If I choose to leave Australia, when will I be able to return to ICHM?

A: Unfortunately, this information is unknown at this time.  We cannot give you any advice with respect to when you may re-enter Australia. The Australian Government may change the border controls at any time and with little or no notice. 

Q: Will I still be able to use and access the SharePoint site for readings etc..?

A: Yes, you will still be able to access extra materials to assist you with your subject learning, as per normal. 

Q: Will I be undertaking exams online?

A: No.  There will be no exams scheduled to be taken online.  If your subject is scheduled to have an exam, the Academic Team will be communicating alternative assessments with you, in the coming weeks.  The ICHM Principal has been provided with delegated authority from the ICHM Academic Board to amend assessments, subject to a rigorous quality assurance process. 

Q: Will my program change?

A: No.  Your current teaching program will stay as it is. There may be some slight adjustments to individual subjects containing practical elements but that’s about it.  These will be reflected in any changes in your calendar.

Q: Should I travel overseas during the mid-semester break?

A: It is strongly recommended that you do not travel overseas at the present time.   

Q: If any of my assessments change, how will the changes be communicated?

A: Students will be given new documentation (Study Guides) that clearly show any changes to assessment, moving forward.  The Assessment Grid will also be updated to reflect any changes to assessment.  These will be provided to you by the 30th March or earlier. 

Q: What will happen to my student visa if I defer my studies and go back home?

A: ICHM will notify the Department of Education and Training through PRISMS that we are deferring your enrolment for a period which will affect the end date of your study.  We will create a new CoE with the new course end date.  

Q: Do I have to apply for a new student visa?

A: Your deferment may affect your student visa. In particular, if your new CoE has an end date that is beyond the expiry of your current student visa, you will have to apply for a new student visa to remain in Australia for the full duration of your course.  

Q: Will Industry Placements (Work Integrated Learning) be offered in Semester 2 2020 i.e. from July 2020?

A: For Semester 2 2020, Industry Placements will be prioritised for Year 3 students and Masters students only.  All other students will be required to undertake back to back academic semesters. 

Q: If I am a Year 3 student and believe I have enough hours to meet IP requirements, should I apply for RPL now?

A: Yes. Please submit an application now through your Industry Placement Manager and we can assess these applications on a case by case basis. 

Q: I am dissatisfied with having to undertake back to back academic semesters and believe this will have an adverse impact on me. Can I appeal this decision?

A: Yes.  For those students that feel the decision will have an adverse impact on their study arrangements, they may appeal this decision to the Non-Academic Grievance Committee.  Letters of appeal should be sent to wil2020appeals@ichm.edu.au and each submission will be assessed in accordance with the Non-Academic Grievance Policy and Procedure. 

Q: Thanks for the FAQ, but I still have further questions. Who do I contact?

A: Please email your questions to question@ichm.edu.au and you will receive a response as soon as possible.  Please do not email individual staff members directly.