18.01.2019

Canberra Cluster

OnCourseICHM News

Graduate David Utschink has already made the position of Duty Manager at Doma Hotels in the short time since graduating in 2016. 

He is one of a number of graduates working their way up in properties in Canberra, the Australian Capital Territory (ACT).

David, who started out as a Guest Service Agent at Doma’s Little National and Brassey Hotels, is evidence of ICHM’s network, network, network! in action.

While at ICHM he was the youngest person seconded to the G20 Taskforce as an accommodation intern, within the Department of Prime Minister and Cabinet. In his role on the Taskforce, he worked with Kathryn Carling, Hotel Manager at Little National, who encouraged him to join the LNH team.

David says that ICHM gave him a true understanding of the importance of ‘network, network, network! 

He was promoted to Duty Manager last year, charged with conducting site inspections, managing accounts, and working to exceed sales targets for both Doma properties, reporting to the General Manager on a weekly basis.

Among initiatives, he has created an easy to use spreadsheet that has transformed the Doma Hotels Upsell Program, and he is currently working on a training manual to be used across all Doma properties with a focus on future LNH’s around Australia. 

He also takes on the role as ‘staff trainer’, mentoring new staff and guiding them through their transition into the company. 

In 2018 he was awarded Best Front of House Employee by the Australian Hotels Association, ACT Branch, and in 2017 he was nominated as the Doma Hotels’ representative for the Receptionist of the Year competition, hosted by Amicale Internationale des Chefs de Reception (AICR). In the same year, he was awarded Doma Hotels’ Employee of the Month (for February).

‘Through ICHM I gained accumulated an incredible group of friends and we created memories to last a lifetime. 

‘I also learnt to multitask, which has helped me tremendously, especially moving into my Duty Manager role’, he says. 

From Toowoomba, Queensland, David was the recipient of a $25,000 scholarship to ICHM in 2013. 

His long-term ambition is as Director of Hotels, Asia Pacific. 

He graduated in September 2016 with the Bachelor of Business (Hospitality Management) and Bachelor of International Hotel Management (Swiss Hotel Association).

Graduate Victoria Matterson, as Director of Victory Edge Consulting in Canberra, has moved into the completely different field of government relations and social policy design.  

Other ICHM graduates in Canberra are:

  • Michelle Khoo - Guest Service Agent, Doma Hotels
  • Aaron Lee - Bar Management Team, Kokomos Restaurant
  • Danielle Tong - Guest Service Agent, Hyatt Hotel Canberra  
  • Pui Yee (Jane) Lee - Guest Service Agent, Hyatt Hotel Canberra 
  • Violet Tan - Guest Service Agent, Hyatt Hotel Canberra
  • Jane Lee - Front Office, Park Hyatt
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