Careers & Graduate Success

Measuring Our Success by that of our Graduates

You will find our graduates working as supervisors and specialists through to senior and general managers. Their employers range from boutique establishments to large multi-national hotels and resorts. Casinos, airlines and other hospitality industry related organisations also headhunt our graduates. Others have taken the entrepreneurial ICHM spirit and established their own hospitality inspired businesses and consultancies.

Use the map below to find some of ICHM success stories from around the world.

“The ICHM alumni are now establishing themselves as leaders within various markets and growing into an enviable and enjoyable network.”

- Justin Pitt, General Manager, Anantara Hotels & Resorts, Siem Reap

Benjamin Krieg
Position: Area General Manager Thailand - Midscale & Economy Hotels at AccorHotels & General Manager Novotel Bangkok
Hotel: Accor Hotels, Thailand

“As a student at ICHM I quickly aspired to the role of General Manager and aligned my career path to achieve this ambition.”

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“As a student at ICHM I quickly aspired to the role of General Manager and aligned my career path to achieve this ambition.”

ICHM gave me the rounding out of skills and knowledge to fast track through early positions and make those first crucial moves to management. ICHM was totally worth it as my career progression has been a lot faster in comparison."

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David Picard
Position: Senior Business Analyst
Hotel: Pan Pacific Serviced Suites Orchard Singapore

“ICHM opens doors to many fields within the hospitality industry, and has enabled me to understand business in a practical approach”.

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“ICHM opens doors to many fields within the hospitality industry, and has enabled me to understand business in a practical approach”.

David began his journey with ICHM in July 2000, and graduated with the ICHM Bachelor’s Degree in 2004. David then moved back to Singapore to start his career at the Pan Pacific Singapore’s Pacific Club, as the butler, putting into practice his experience gained from his Internship at the Shangri-La hotel Singapore, Sheraton Towers Singapore, Hilton Adelaide and Le Meridien at Rialto in Melbourne.
 
After his promotion to Team Leader, David decided to undertake a Management Traineeship, where he was exposed mainly to Food and Beverage operation and management, assisting in the opening of the semi fine dining restaurant, the operation at the Japanese restaurant and the launch of the Dining loyalty programme with the Sales & Marketing Team. In 2007, David was offered the opportunity to join the Executive Office to work within the Strategy Management team as the Analyst, where his main job scope is to create and provide the platform of analysis for the management.
 
David recently accepted a new executive position at the newly opened Pan Pacific Serviced Suites, where he will be providing support to the House Manager, HR Manager and Sales & Marketing team.

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Dharmik Kumar
Position: Senior Retail Manager
Hotel: Apple, Macau (SAR)

"A wise man once said 'you can't connect the dots lookig forward; you can only connect them looking backwards. 'A decade post ICHM, I feel proud to have been part of the institution that not only provided me with foundations to be my best, but also a great group of freinds, experiences and networds along the way!"

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"A wise man once said 'you can't connect the dots lookig forward; you can only connect them looking backwards. 'A decade post ICHM, I feel proud to have been part of the institution that not only provided me with foundations to be my best, but also a great group of freinds, experiences and networds along the way!"

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Justin Pitt
Position: Managing Partner
Hotel: Vagabond Hospitality, Asia

“ICHM with is unique combination of industry based experience and subsequent theoretical and practical curriculum, provides a tangible skills set and extensive knowledge base that can be translated into real success in the hospitality industry. The ICHM alumni are now establishing themselves as leaders within various markets and growing into an enviable and enjoyable network to be part of.”

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“ICHM with is unique combination of industry based experience and subsequent theoretical and practical curriculum, provides a tangible skills set and extensive knowledge base that can be translated into real success in the hospitality industry. The ICHM alumni are now establishing themselves as leaders within various markets and growing into an enviable and enjoyable network to be part of.”

Born in the wine country around Adelaide, South Australia; Justin Pitt developed a passion for food and wine at an early age. Starting his hospitality career locally in Adelaide and Sydney, a stint at the famous Australian Chef Neil Perry’s restaurant Rockpool further fuelled Justin’s desire for inspired cuisine, creative concepts and delivering consistent quality through products and services. An adventurous move to London saw Justin arrive at Park Lane in Mayfair at the Grosvenor House hotel. This was followed by the winning of the Australian chapter of SKAL internationals young ambassador scholarship which took Justin to another landmark hotel this time in Hong Kong, namely The Peninsular Hotel Hong Kong.

Justin then joined the Hyatt Corporation in Perth as part of the Corporate Management Program. Quickly moving through the hotel to lead Gershwin’s fine dining restaurant during a rebirth and renaissance of the outlet in the Perth dining scene. An international promotion to the Grand Hyatt Hong Kong saw Justin return to Hong Kong, this time with Hyatt International’s flag ship property. Hosting Major world events, international dignitaries and multimillion dollar budgets, Justin’s corporate sales team set new records for the hotel.

With opportunities in the region expanding exponentially Justin sought new challenges with Starwood Hotels and Resorts, joining the F&B management team at the famous Le Meridien Phuket Beach Resort, Starwood’s strongest revenue generating Thai resort. Successes in Phuket lead to a promotion and the Sheraton Krabi Beach Resort, where Justin took over as Director of Food & Beverage. Two years at the hotel and a full strategic revision of restaurant service, products and menu offerings has moved the hotel from acceptable performances to a leader in guest service experiences and feedback within the Thailand Starwood hotels.

A return to Hong Kong and another flagship hotel saw Justin move to the W Hong Kong, a new property and the shinning brand ambassador for Starwood Hotel’s and the expansive W Hotel’s brand throughout Asia. Not one to stay idle, Justin joined the Anantara Hotels & Resorts in Thailand as their Executive Assistant Manager; then become the the Resident Manager in Abu Dhabi; then the General Manager for the Anantara Hoel and Resort Siem Reap.

Justin is now Managing Partner for Vagabond Hospitality Asia based in the Phillippines. Vagabond offers hospitality consulting services covering inception, creation, development and optimization of all levels of hospitality developments. 

 

 

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Martin Kunzman
Position: Director, Operations & Projects
Hotel: ONYX Hospitality Group, Thailand

“The great thing about ICHM is the wide and varied knowledge you attain across all the key disciplines of our industry. These skills, both theoretical and practical, give you a solid foundation on which to build your career in your chosen field of preference. An added benefit is the link with the SHA (Swiss Hotel Association), adding an international prestige to the courses offered, making your qualification instantly recognizable and desirable to potential employers”

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“The great thing about ICHM is the wide and varied knowledge you attain across all the key disciplines of our industry. These skills, both theoretical and practical, give you a solid foundation on which to build your career in your chosen field of preference. An added benefit is the link with the SHA (Swiss Hotel Association), adding an international prestige to the courses offered, making your qualification instantly recognizable and desirable to potential employers”

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Michael Robinson
Position: General Manager
Hotel: Carvelle Hotel Saigon, Vietnam

"ICHM was a great stepping tone into the hospitality industry. The curriculum gives an in depth knowledge into all areas of the hospitality industry along with lectures who have real life hotel and hospitality experience. The balance between education and work experience ICHM offers gives the students the ability to put theory into practise in some of the world's top hotels, and continue ICHM's world renowned reputation.”

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"ICHM was a great stepping tone into the hospitality industry. The curriculum gives an in depth knowledge into all areas of the hospitality industry along with lectures who have real life hotel and hospitality experience. The balance between education and work experience ICHM offers gives the students the ability to put theory into practise in some of the world's top hotels, and continue ICHM's world renowned reputation.”

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Murphy Loh
Position: Chief Concierge & Guest Recognition Manager
Hotel: Ritz Carlton, Singapore

"ICHM's flexible course structure allows students to combine theory with real world industry placements. Its extensive network with the industry's top hotel brands presented me with plenty of opportunities to build on my knowledge an work expereince. My time studying at ICHM was not only memorable but, most importantly, set me up for career success"

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"ICHM's flexible course structure allows students to combine theory with real world industry placements. Its extensive network with the industry's top hotel brands presented me with plenty of opportunities to build on my knowledge an work expereince. My time studying at ICHM was not only memorable but, most importantly, set me up for career success"

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Natasha Pathela
Position: Cluster Revenue Manager
Hotel: Accor Hotels, Thailand

“ICHM has opened great doors for me, the curriculum has given me the opportunity to work in a number of departments such as food & beverage, reservations, housekeeping, and front office. I am currently the assistant revenue manager at the St. Regis Singapore learning the fundamentals of revenue management".

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“ICHM has opened great doors for me, the curriculum has given me the opportunity to work in a number of departments such as food & beverage, reservations, housekeeping, and front office. I am currently the assistant revenue manager at the St. Regis Singapore learning the fundamentals of revenue management".

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Paul Town
Position: Director
Hotel: XOXO Ice Cream

Paul commenced his studies with ICHM in 1994, during that time he completed his internships at the Sheraton Auckland (NZ) and worked the Front Desk at the Langham Hilton in London; also utilizing one on the internships semesters for language study. Following his placement time at the Langham Hilton, Paul was offered the opportunity to stay on, and over the next two years worked in a variety of roles such as Night Auditor, Assistant Night Manager and Night Manager.

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Paul commenced his studies with ICHM in 1994, during that time he completed his internships at the Sheraton Auckland (NZ) and worked the Front Desk at the Langham Hilton in London; also utilizing one on the internships semesters for language study. Following his placement time at the Langham Hilton, Paul was offered the opportunity to stay on, and over the next two years worked in a variety of roles such as Night Auditor, Assistant Night Manager and Night Manager.
 
Looking to further his career Paul moved to Melbourne and took on the position of Duty Manager with the Crown Towers. Even while his career was on the ascent Paul still took the time to complete the ICHM degree on-line. His rise through the ranks continued at Crown Towers Melbourne where he was made the Reservations Manager, and then opened the Crown Promenade as the Rooms Division Manager.
 
Paul was then seconded to assist with the design and development of the Crown Macau, his obvious skill and flair culminating in his appointment as the General Manager of the Crown Macau.
 
Paul was then promoted to be the Vice President of the City of Dreams Macau project, and then became the Vice President of Hotel Operations at the Galaxy Macau. 

Paul is now the company director of XOXO Ice Cream based in Melbourne, Victoria. XOXO are concept dessert shops currently open in Bali, Indonesia with expansion plans throughout Asia. 

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Shirley Shia
Position: Retail Real Estate Development Manager
Hotel: Kering Real Estate Company

“ICHM is not just a traditional education institution, but a college that inspires students to be look at things differently, providing them with a more innovative and creative mindset. This greatly assists them to solve complex issues; especially when working in a dynamic business environment such as China.”

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“ICHM is not just a traditional education institution, but a college that inspires students to be look at things differently, providing them with a more innovative and creative mindset. This greatly assists them to solve complex issues; especially when working in a dynamic business environment such as China.”

Shirley graduated from ICHM with the SHA Diploma. During her study she took her first internship at the Melbourne Hilton in the Banquets Department, and her second internship at the Shangri-la Taipei. After completing her study at ICHM Shirley went on to finish her Bachelor Degree in Business Administration from Macquarie University and then her Masters Degree in Accounting from the University of Western Sydney. In 2005, Shirley was recruited by Shanghai Tianhong Real Estate Investment Company taking on the role of Assistant Marketing Manager/Lease Manager for Entertainment and Foreign Brands.
 
Previously Shirley worked as the Lease Manager for Inter IKEA China, which is part of the large IKEA Group managing 1,000,000m2 of retail space in seven countries. After this she branched out into fashion as the Retail Development Manager with Michael Kors; and is now the Retail Real Estate Development Manager with Kering. “ICHM provides you with the keys needed to succeed in a variety of different industries."

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Amy Holt
Position: Front Office Manager
Hotel: Rydges Hotel & Resorts, Brisbane, Australia

"Since I was young, I have always known I had a passion for hospitality. ICHM really fuelled this passion by surrounding me with likeminded people, and equipped me with invaluable industry knowledge, experience and contacts. I wouldn't trade my time at ICHM for anything".

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"Since I was young, I have always known I had a passion for hospitality. ICHM really fuelled this passion by surrounding me with likeminded people, and equipped me with invaluable industry knowledge, experience and contacts. I wouldn't trade my time at ICHM for anything".

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Elena Sin
Position: General Manager
Hotel: Compass Group

“What we have accomplished in our time at ICHM cannot all be summarised in a diploma or degree. In addition to our quality classroom education, we have received an education in life, which has translated into success all over the world and across industries. I now have the opportunity to further develop my hospitality skills and put all the knowledge I learnt at ICHM.”

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“What we have accomplished in our time at ICHM cannot all be summarised in a diploma or degree. In addition to our quality classroom education, we have received an education in life, which has translated into success all over the world and across industries. I now have the opportunity to further develop my hospitality skills and put all the knowledge I learnt at ICHM.”

Although of Korean heritage Elena was born and raised in Spain before making the decision to join ICHM in July 2005. During her initial SHA studies she undertook internships at the Sebel in Melbourne and the Shangri-La Marina Cairns in Queensland; before taking on a Corporate Management Trainee program with the Hyatt Corporation in San Diego California for twelve months.  Following which Elena returned to ICHM to complete her Bachelor Degree studies in 2009.
 
Upon graduation she was offered a position at the Westin Melbourne as their Service Express Department Team Leader. Then within just six months she was offered another role with the Hyatt Regency Perth as their Assistant Manager Banquets and Conferencing.  While still at the Hyatt in Perth Elena’s talents were quickly spotted and she was offered a slightly different role with Sodexo Remote Sites Australia New Zealand, a French catering and facilities management company as their Quality and Events Controller at one of the Newmont gold mines.

Since then she has been appointed a Project Manager, overseeing all the catering and function requirements needed at the site, with a particularly strong focus on quality assurance and control.  It is also slightly different as she is required to fly-in and fly-out of the area very couple of weeks, and in her own words she is “absolutely loving the job and the lifestyle”.

Elena is now currently working as General Manager at the Compass Group located in Perth, Australia. 

 

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Fiona Winger
Position: Resident Manager
Hotel: Six Senses Hotels, Resorts & Spa, Fiji

"ICHM allowed me to tailor my degree to suit me, which in turn let me drive my own career and journey within hotel management.  ICHM is a great platform to propel you into an industry full of invaluable opportunities".  

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"ICHM allowed me to tailor my degree to suit me, which in turn let me drive my own career and journey within hotel management.  ICHM is a great platform to propel you into an industry full of invaluable opportunities".  

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Lachlan Sinclair
Position: Wine Club & Cellar Door Manager
Hotel: Glandore Estate, Hunter Valley, NSW, Australia

"My time at ICHM gave me the solid base needed to find my feet in the hospitality industry and fast track my career. Studying at ICHM gives you a broad knowledge of the wider industry and has the flexibility to really let you find your passion and become a true success in the industry".

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"My time at ICHM gave me the solid base needed to find my feet in the hospitality industry and fast track my career. Studying at ICHM gives you a broad knowledge of the wider industry and has the flexibility to really let you find your passion and become a true success in the industry".

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Marvie Spies
Position: Assistant Director of Talent & Culture
Hotel: Sofitel Melbourne on Collins, Australia

"ICHM provided me with insipration and foundation in being an effective leader and a valuable contributor to the business. It is an institution that will guide, support and challenge you to reach your potential in the hotel industry. I gradauted a number of years ago and they still have the time to connect with me. This gesture from my perpective is above and beyond"

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"ICHM provided me with insipration and foundation in being an effective leader and a valuable contributor to the business. It is an institution that will guide, support and challenge you to reach your potential in the hotel industry. I gradauted a number of years ago and they still have the time to connect with me. This gesture from my perpective is above and beyond"

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Natalia Rodrigues
Position: Brand Manager - Boys at Mattel ANZ
Hotel: Mattel Australia & New Zealand

"ICHM encourages people to strive for the best. The skills and knowledge learnt empower students to make informed decisions and prepare them for all industry challenges. I thoroughly enjoyed my time at ICHM and constantly draw on my experiences. The exposure to such a diverse cultural student base made the learning environment unique and required us to think in different ways. I am so grateful for my years spent at ICHM, for the friendships I built, the networks created and the empowerment I feel to grow within the industry".

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"ICHM encourages people to strive for the best. The skills and knowledge learnt empower students to make informed decisions and prepare them for all industry challenges. I thoroughly enjoyed my time at ICHM and constantly draw on my experiences. The exposure to such a diverse cultural student base made the learning environment unique and required us to think in different ways. I am so grateful for my years spent at ICHM, for the friendships I built, the networks created and the empowerment I feel to grow within the industry".

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Rachel (Cole) Kraft
Position: Operations & Relationships Manager
Hotel: Stonyridge Vineyard Waiheke Island, New Zealand

"ICHM empowers students to strive for the best and achieve their goals. The collaboration between classes, practicals, both individual and group projects and industry placements provided the knowledge and skills to be prepared and driven in the workplace for endless success. With this, and the networks created, I have been able to develop my own career within the hotel and hospitality industry and know the future continues to be bright and exciting. I don't ever forget .....network, network, network!"

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"ICHM empowers students to strive for the best and achieve their goals. The collaboration between classes, practicals, both individual and group projects and industry placements provided the knowledge and skills to be prepared and driven in the workplace for endless success. With this, and the networks created, I have been able to develop my own career within the hotel and hospitality industry and know the future continues to be bright and exciting. I don't ever forget .....network, network, network!"

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Rachel Czyczelis (Soysa)
Position: Business Development Manager - MICE
Hotel: InterContinental Hotels Group (IHG®), Melbourne

"My experience at ICHM was definitely one that ensured I was prepared for working in the real world upon graduating. Through the class practicals, projects and industry placements each year I was prepared to commence my career with confidence and excitement. With the education and world class qualification I was provided with at ICHM, I was able to start as a Front Office Receptionist in an international 5 star hotel chain. From there my career progressed rapidly to Reservations Agent then Groups Reservation Coordinator to Conference and Events Executive within the space of 2 years. ICHM also provides a solid foundation for networking - I still keep in touch with many fellow students who are also progressing their careers in the industry here and overseas - its wonderful to hear about their success stories!" 

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"My experience at ICHM was definitely one that ensured I was prepared for working in the real world upon graduating. Through the class practicals, projects and industry placements each year I was prepared to commence my career with confidence and excitement. With the education and world class qualification I was provided with at ICHM, I was able to start as a Front Office Receptionist in an international 5 star hotel chain. From there my career progressed rapidly to Reservations Agent then Groups Reservation Coordinator to Conference and Events Executive within the space of 2 years. ICHM also provides a solid foundation for networking - I still keep in touch with many fellow students who are also progressing their careers in the industry here and overseas - its wonderful to hear about their success stories!" 

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Sophie Kim
Position: Front Office Manager
Hotel: Hyatt Regency, Sydney, Australia

"Since I was 12-year-old girl I knew I wanted to be a hotelier so choosing to study ICHM was the best choice. I loved how you were able to complete 3 industry placements while studying where you can build your experience and expand your network. ICHM has taught me valuable leadership skills and opened myself to amazing opportunities. When you are ambitious, work hard and follow your dreams anything is possible! I am very excited with the opportunities that lie ahead of me and following my dream of being a General Manager one day".

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"Since I was 12-year-old girl I knew I wanted to be a hotelier so choosing to study ICHM was the best choice. I loved how you were able to complete 3 industry placements while studying where you can build your experience and expand your network. ICHM has taught me valuable leadership skills and opened myself to amazing opportunities. When you are ambitious, work hard and follow your dreams anything is possible! I am very excited with the opportunities that lie ahead of me and following my dream of being a General Manager one day".

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Christophe Desmarais
Position: Director
Hotel: Catamaran Cruises ltd, Mauritius

"I believe that ICHM gave me a good insight on what was coming next; the curriculum covered all aspects of the hotel trade".

“I wish to thank all the lecturers that helped prepare me to face the real world by sharing their experiences of the industry and by linking the theory with practical examples. Their input was invaluable and has contributed to my rapid ascension in a demanding sector”.

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"I believe that ICHM gave me a good insight on what was coming next; the curriculum covered all aspects of the hotel trade".

“I wish to thank all the lecturers that helped prepare me to face the real world by sharing their experiences of the industry and by linking the theory with practical examples. Their input was invaluable and has contributed to my rapid ascension in a demanding sector”.

Upon finishing school Christophe took some time off prior to beginning his studies and worked  as a trainee in two 5 star properties, the Shandrani hotel and the Royal Palm. His five months working motivated him to enroll at Varsity College in Cape Town to study hotel management.
 
The idea of continuing his studies in Australia was exciting in itself. He looked to discovering a new country, meeting new people, experiencing new cultures and going on industry placement anywhere in the world. What could one dream of better!
 
Shortly after finishing his diploma Christophe returned home to Mauritius joining a local hotel group called “Naiade Resorts” as a management trainee. Over a six year period he occupied the following positions: Attaché Commercial; Reception Supervisor; Assistant Front Office Manager; Front office Manager and Marketing Manager in charge of Australia, Middle East, Eastern Europe and Asia.
 
Since 2005 he was the Resident Manager Les Pavillons and now he is the Director at Catamaran Cruises. 

 

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Siva Ram.Puta
Position: Hotel Manager
Hotel: Liwa Heights Oaks Hotel & Resorts UAE (Minor Group)

“The hands on experience I got at ICHM together with the academic knowledge have set me up for success. Industry placements in Australia gave me confidence as I sought my first job, and led to satisfying promotions. Thank you ICHM!”

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“The hands on experience I got at ICHM together with the academic knowledge have set me up for success. Industry placements in Australia gave me confidence as I sought my first job, and led to satisfying promotions. Thank you ICHM!”

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Carmine Lommazzo
Position: General Manager
Hotel: The Westin Anaheim Resort, California, USA

"ICHM gave me the skills and knowledge I needed to leap into the Hotel Industry, and it helped build relationships with fellow students, now long-time friends, that are success stories all around the world."

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"ICHM gave me the skills and knowledge I needed to leap into the Hotel Industry, and it helped build relationships with fellow students, now long-time friends, that are success stories all around the world. It laid the foundation for what I wanted to be and helped clear a path for how I was going to get there. I have been lucky enough to lead many luxury hotels, and in rare moments of calm at work, I find myself reflecting upon the lessons, and many fun times at ICHM. I am truly grateful that I had the opportunity to be part of the school".  

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Charmaine Turner
Position: Director of Employee Experience
Hotel: Rocky Mountaineer, Canada

“ICHM ignites a passion for the hotel industry that never leaves you and ICHM truly does set you up for success. This passion, the world-class education, and the strong network of fellow ICHM graduates, has taken me on an exciting international journey where I started providing front line service to our guests and where I am now at the executive table as a key decision maker and providing a service to around 500 associates – the possibilities are endless!”.

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“ICHM ignites a passion for the hotel industry that never leaves you and ICHM truly does set you up for success. This passion, the world-class education, and the strong network of fellow ICHM graduates, has taken me on an exciting international journey where I started providing front line service to our guests and where I am now at the executive table as a key decision maker and providing a service to around 500 associates – the possibilities are endless!”.

Destined for hospitality after growing up in the wine industry in McLaren Vale, Charmaine joined ICHM in 1997 and was able to gain clear insight into the industry.  The combination of both theoretical and practical training laid a solid foundation of what was to come in the food and beverage and human resources fields that she naturally gravitated to.  Charmaine’s first taste of the Hotel Industry was in Food & Beverage, working at the Hindley Parkroyal Adelaide, the Park Hyatt Sydney and the Stamford Plaza Adelaide gaining valuable experience in the restaurant & bar, butler service, banqueting, and room service.  She also completed her language component and undertook intensive training in German at the Vocational Language Learning Centre in North Adelaide in conjunction with her placements. Upon graduation, Charmaine relocated to Melbourne and took up the position of Human Resources Administrator at the All Seasons Human Resources Regional Office providing assistance to six hotels throughout Victoria.  
 
Shortly after, the management of the All Seasons brand fell under the umbrella of Accor Hotels.  This significant change to the business prompted a promotion to Human Resources Officer and only one year later was transferred to her first Human Resources Manager position for Novotel Tainui Hamilton in New Zealand, also providing HR services to the Mercure Grand Puka Park Resort.  Charmaine was then transferred to the resort based hotel, Novotel Lakeside Queenstown and being intent on staying with the company, she then transferred back to Australia as the Human Resources Manager for the Mercure Hotel and Hotel Ibis Brisbane. In addition, her responsibilities extended to providing remote HR services to the Hotel Ibis Townsville and the Towers of Chevron Renaissance in Surfers Paradise.

Her passion for travel, adventure and the Hotel Industry has led Charmaine to her current role as Director of Employee Experience at Rocky Mountaineer, Vancouver, British Columbia, Canada.

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