Careers & Graduate Success

Measuring Our Success by that of our Graduates

You will find our graduates working as supervisors and specialists through to senior and general managers. Their employers range from boutique establishments to large multi-national hotels and resorts. Casinos, airlines and other hospitality industry related organisations also headhunt our graduates. Others have taken the entrepreneurial ICHM spirit and established their own hospitality inspired businesses and consultancies.

Use the map below to find some of ICHM success stories from around the world.

“The ICHM alumni are now establishing themselves as leaders within various markets and growing into an enviable and enjoyable network.”

- Justin Pitt, General Manager, Anantara Hotels & Resorts, Siem Reap

Caroline Hardman
Position: Director of Business Excellence
Hotel: MINT Hotel Group Bangkok, Thailand

“ICHM equips students with a realistic and critical appreciation for the demands of our industry while fostering the energy and competency required for graduates to take their careers to any desired height.”

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“ICHM equips students with a realistic and critical appreciation for the demands of our industry while fostering the energy and competency required for graduates to take their careers to any desired height.”

Caroline graduated from ICHM in December 1999 and moved to Sydney in the same year to embark on a 12 month Human Resources project for the 2000 Sydney Olympic Games. On completion of the contract, Caroline was then recruited by the newly established Hospitality & Leisure division of PricewaterhouseCoopers where she worked as a consultant, providing market demand and financial feasibility studies on behalf of clients owning, developing or investing in hotel and leisure related projects. Moving interstate to expand PwC’s Melbourne practice, Caroline’s role developed to incorporate the National Hotel Benchmark Study.

In 2004, Caroline moved abroad to join Deloitte’s London office as a market analyst within the Hotelbenchmark team, responsible for Means Ends Analysis (MEA). With an unfulfilled desire to be closer to the action, Caroline returned to the industry the following year, joining Jumeirah Hotels & Resorts as Quality Manager of Jumeirah Beach Hotel, Dubai; then moving on to be the Director of Business Excellence for Madinat Jumeirah Resort. She has since relocated to be the Director of Business Excellence for the MINT Hotel Group in Thailand.

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David Picard
Position: Analyst
Hotel: Pan Pacific Singapore

“ICHM opens doors to many fields within the hospitality industry, and has enabled me to understand business in a practical approach”.

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“ICHM opens doors to many fields within the hospitality industry, and has enabled me to understand business in a practical approach”.

David began his journey with ICHM in July 2000, and graduated with the ICHM Bachelor’s Degree in 2004. David then moved back to Singapore to start his career at the Pan Pacific Singapore’s Pacific Club, as the butler, putting into practice his experience gained from his Internship at the Shangri-La hotel Singapore, Sheraton Towers Singapore, Hilton Adelaide and Le Meridien at Rialto in Melbourne.
 
After his promotion to Team Leader, David decided to undertake a Management Traineeship, where he was exposed mainly to Food and Beverage operation and management, assisting in the opening of the semi fine dining restaurant, the operation at the Japanese restaurant and the launch of the Dining loyalty programme with the Sales & Marketing Team. In 2007, David was offered the opportunity to join the Executive Office to work within the Strategy Management team as the Analyst, where his main job scope is to create and provide the platform of analysis for the management.
 
David recently accepted a new executive position at the newly opened Pan Pacific Serviced Suites, where he will be providing support to the House Manager, HR Manager and Sales & Marketing team.

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Eric Be Lim
Position: General Manager
Hotel: Cititel Hotel Group Kuala Lumpur, Malaysia

“Aside from the balanced and dynamic course, ICHM provided exposure and experience in an Asia-Pacific setting, which I found more relevant to my future. Hold true to the fact that as an ICHM graduate you are one of the best trained available”.

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“Aside from the balanced and dynamic course, ICHM provided exposure and experience in an Asia-Pacific setting, which I found more relevant to my future. Hold true to the fact that as an ICHM graduate you are one of the best trained available”.

During his time at ICHM Eric undertook internships with the Regent Four Seasons in Kuala Lumpur and Melbourne (now the Sofitel). Returning to KL in 1998, he joined the pre-opening team for the Mandarin Oriental Kuala Lumpur as a manager for their Front Desk and Club Floor areas.
 
Joining Shangri- La Hotels Penang in 2000 as the Duty Manager, he moved into the positions of Guest Services Manager and Assistant Manager Front Office.
 
Eric decided to return once again to KL in 2002, to join CHM Hotels in Cititel Mid Valley as the Assistant Manager of Hotel Operations.
 
In 2004 Eric assisted with the opening of the Boulevard Hotel as the Executive Assistant Manager moving on to the Gardens Hotel & Residences as the Resident Manager within the same group; and is currently the General Manager of  the Cititel Hotel Group in Malaysia.

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Justin Pitt
Position: General Manager
Hotel: Anantara Hotel & Resort Siem Reap, Cambodia

“ICHM with is unique combination of industry based experience and subsequent theoretical and practical curriculum, provides a tangible skills set and extensive knowledge base that can be translated into real success in the hospitality industry. The ICHM alumni are now establishing themselves as leaders within various markets and growing into an enviable and enjoyable network to be part of.”

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“ICHM with is unique combination of industry based experience and subsequent theoretical and practical curriculum, provides a tangible skills set and extensive knowledge base that can be translated into real success in the hospitality industry. The ICHM alumni are now establishing themselves as leaders within various markets and growing into an enviable and enjoyable network to be part of.”

Born in the wine country around Adelaide, South Australia; Justin Pitt developed a passion for food and wine at an early age. Starting his hospitality career locally in Adelaide and Sydney, a stint at the famous Australian Chef Neil Perry’s restaurant Rockpool further fuelled Justin’s desire for inspired cuisine, creative concepts and delivering consistent quality through products and services. An adventurous move to London saw Justin arrive at Park Lane in Mayfair at the Grosvenor House hotel. This was followed by the winning of the Australian chapter of SKAL internationals young ambassador scholarship which took Justin to another landmark hotel this time in Hong Kong, namely The Peninsular Hotel Hong Kong.

Justin then joined the Hyatt Corporation in Perth as part of the Corporate Management Program. Quickly moving through the hotel to lead Gershwin’s fine dining restaurant during a rebirth and renaissance of the outlet in the Perth dining scene. An international promotion to the Grand Hyatt Hong Kong saw Justin return to Hong Kong, this time with Hyatt International’s flag ship property. Hosting Major world events, international dignitaries and multimillion dollar budgets, Justin’s corporate sales team set new records for the hotel.

With opportunities in the region expanding exponentially Justin sought new challenges with Starwood Hotels and Resorts, joining the F&B management team at the famous Le Meridien Phuket Beach Resort, Starwood’s strongest revenue generating Thai resort. Successes in Phuket lead to a promotion and the Sheraton Krabi Beach Resort, where Justin took over as Director of Food & Beverage. Two years at the hotel and a full strategic revision of restaurant service, products and menu offerings has moved the hotel from acceptable performances to a leader in guest service experiences and feedback within the Thailand Starwood hotels.

A return to Hong Kong and another flagship hotel saw Justin move to the W Hong Kong, a new property and the shinning brand ambassador for Starwood Hotel’s and the expansive W Hotel’s brand throughout Asia. Not one to stay idle, Justin joined the Anantara Hotels & Resorts in Thailand as their Executive Assistant Manager; then become the the Resident Manager in Abu Dhabi; and is currently the General Manager for the Anantara Hoel and Resort Siem Reap.

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Martin Kunzman
Position: General Manager
Hotel: Amari Residence Pattaya, Thailand

“The great thing about ICHM is the wide and varied knowledge you attain across all the key disciplines of our industry. These skills, both theoretical and practical, give you a solid foundation on which to build your career in your chosen field of preference. An added benefit is the link with the SHA (Swiss Hotel Association), adding an international prestige to the courses offered, making your qualification instantly recognizable and desirable to potential employers”

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“The great thing about ICHM is the wide and varied knowledge you attain across all the key disciplines of our industry. These skills, both theoretical and practical, give you a solid foundation on which to build your career in your chosen field of preference. An added benefit is the link with the SHA (Swiss Hotel Association), adding an international prestige to the courses offered, making your qualification instantly recognizable and desirable to potential employers”

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Natasha Pathela
Position: Assistant Revenue Manager
Hotel: The St Regis Singapore

“ICHM has opened great doors for me, the curriculum has given me the opportunity to work in a number of departments such as food & beverage, reservations, housekeeping, and front office. I am currently the assistant revenue manager at the St. Regis Singapore learning the fundamentals of revenue management".

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“ICHM has opened great doors for me, the curriculum has given me the opportunity to work in a number of departments such as food & beverage, reservations, housekeeping, and front office. I am currently the assistant revenue manager at the St. Regis Singapore learning the fundamentals of revenue management".

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Paul Town
Position: Vice President, Hotel Operations
Hotel: Galaxy Macau, PRC

Paul commenced his studies with ICHM in 1994, during that time he completed his internships at the Sheraton Auckland (NZ) and worked the Front Desk at the Langham Hilton in London; also utilizing one on the internships semesters for language study. Following his placement time at the Langham Hilton, Paul was offered the opportunity to stay on, and over the next two years worked in a variety of roles such as Night Auditor, Assistant Night Manager and Night Manager.

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Paul commenced his studies with ICHM in 1994, during that time he completed his internships at the Sheraton Auckland (NZ) and worked the Front Desk at the Langham Hilton in London; also utilizing one on the internships semesters for language study. Following his placement time at the Langham Hilton, Paul was offered the opportunity to stay on, and over the next two years worked in a variety of roles such as Night Auditor, Assistant Night Manager and Night Manager.
 
Looking to further his career Paul moved to Melbourne and took on the position of Duty Manager with the Crown Towers. Even while his career was on the ascent Paul still took the time to complete the ICHM degree on-line. His rise through the ranks continued at Crown Towers Melbourne where he was made the Reservations Manager, and then opened the Crown Promenade as the Rooms Division Manager.
 
Paul was then seconded to assist with the design and development of the Crown Macau, his obvious skill and flair culminating in his appointment as the General Manager of the Crown Macau.
 
Paul  was then promoted to be the Vice President of  the City of Dreams Macau project, and he is currently the Vice President of Hotel Operations at the Galaxy Macau. 

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Shirley Shia
Position: Retail Real Estate Development Manager
Hotel: Kering Real Estate Company

“ICHM is not just a traditional education institution, but a college that inspires students to be look at things differently, providing them with a more innovative and creative mindset. This greatly assists them to solve complex issues; especially when working in a dynamic business environment such as China.”

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“ICHM is not just a traditional education institution, but a college that inspires students to be look at things differently, providing them with a more innovative and creative mindset. This greatly assists them to solve complex issues; especially when working in a dynamic business environment such as China.”

Shirley graduated from ICHM with the SHA Diploma. During her study she took her first internship at the Melbourne Hilton in the Banquets Department, and her second internship at the Shangri-la Taipei. After completing her study at ICHM Shirley went on to finish her Bachelor Degree in Business Administration from Macquarie University and then her Masters Degree in Accounting from the University of Western Sydney. In 2005, Shirley was recruited by Shanghai Tianhong Real Estate Investment Company taking on the role of Assistant Marketing Manager/Lease Manager for Entertainment and Foreign Brands.
 
Previously Shirley worked as the Lease Manager for Inter IKEA China, which is part of the large IKEA Group managing 1,000,000m2 of retail space in seven countries. After this she branched out into fashion as the Retail Development Manager with Michael Kors; and is now the Retail Real Estate Development Manager with Kering. “ICHM provides you with the keys needed to succeed in a variety of different industries."

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Troy Hickix
Position: Vice President Corporate - Hotels and Hospitality Development
Hotel: Galaxy Entertainment Macau, PRC

"It is to ICHM’s credit that they equip graduates with such a balance of practical ability, business acumen, human relations skills and creative passion so that we can manage challenges such as those I have mentioned above. ICHM alumni are setting the benchmark for those who graduate after us, establishing themselves at senior levels with great companies internationally and who represent the quality of the ICHM education.”

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"It is to ICHM’s credit that they equip graduates with such a balance of practical ability, business acumen, human relations skills and creative passion so that we can manage challenges such as those I have mentioned above. ICHM alumni are setting the benchmark for those who graduate after us, establishing themselves at senior levels with great companies internationally and who represent the quality of the ICHM education.”

Upon graduating from ICHM, Troy was recruited by The Fairmont San Francisco as a Management Trainee, he was promoted into various management roles before he took up the position of Executive Assistant Housekeeper with hundreds of staff to oversee. Troy was then offered the opportunity to join Fairmont’s corporate office as their Strategic Planning Analyst going into a merger which would see the number of hotels in the group grow four fold overnight!  “It’s a big thrill to be involved in “creating” a new hotel. I’ve been fortunate to be involved in the opening of The Peninsula tower extension in Hong Kong, a hip and hi-tech boutique property for Le Meridien, and more recently the very high profile Four Seasons Hotel Hong Kong, where I oversaw Rooms Division. Having interviewed thousands of graduates over the years, it is plainly obvious that their curriculums have not all been as all-encompassing as that at ICHM”.

Before his current position Troy was General Manager of The Mira Hong Kong, and also worked at the Venetian Macau, the world’s largest casino, as Director in charge of Paiza Hotel Operations (an exclusive invitation only 272 mega suite high-roller hotel) and Front of House Operations.

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Elena Sin
Position: Operations Manager
Hotel: Sodexo Remote Sites Australia New Zealand

“What we have accomplished in our time at ICHM cannot all be summarised in a diploma or degree. In addition to our quality classroom education, we have received an education in life, which has translated into success all over the world and across industries. I now have the opportunity to further develop my hospitality skills and put all the knowledge I learnt at ICHM.”

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“What we have accomplished in our time at ICHM cannot all be summarised in a diploma or degree. In addition to our quality classroom education, we have received an education in life, which has translated into success all over the world and across industries. I now have the opportunity to further develop my hospitality skills and put all the knowledge I learnt at ICHM.”

Although of Korean heritage Elena was born and raised in Spain before making the decision to join ICHM in July 2005. During her initial SHA studies she undertook internships at the Sebel in Melbourne and the Shangri-La Marina Cairns in Queensland; before taking on a Corporate Management Trainee program with the Hyatt Corporation in San Diego California for twelve months.  Following which Elena returned to ICHM to complete her Bachelor Degree studies in 2009.
 
Upon graduation she was offered a position at the Westin Melbourne as their Service Express Department Team Leader. Then within just six months she was offered another role with the Hyatt Regency Perth as their Assistant Manager Banquets and Conferencing.  While still at the Hyatt in Perth Elena’s talents were quickly spotted and she was offered a slightly different role with Sodexo Remote Sites Australia New Zealand, a French catering and facilities management company as their Quality and Events Controller at one of the Newmont gold mines.

Since then she has been appointed a Project Manager, overseeing all the catering and function requirements needed at the site, with a particularly strong focus on quality assurance and control.  It is also slightly different as she is required to fly-in and fly-out of the area very couple of weeks, and in her own words she is “absolutely loving the job and the lifestyle”.

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Fiona Winger
Position: Front Office Manager
Hotel: Sheraton Resort & Spa, Tokoriki Island, Fiji

"ICHM allowed me to tailor my degree to suit me, which in turn let me drive my own career and journey within hotel management.  ICHM is a great platform to propel you into an industry full of invaluable opportunities".  

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"ICHM allowed me to tailor my degree to suit me, which in turn let me drive my own career and journey within hotel management.  ICHM is a great platform to propel you into an industry full of invaluable opportunities".  

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Luke James
Position: Executive Assistant Manager
Hotel: One&Only Hayman Island

“Through my adventures in my own businesses, it is proven that ICHM not only prepares you for a life in the hotel business, but also one of self proprietorship. Without the educational and life experiences gained at ICHM, driven by the quality teaching faculty, I could not have enjoyed the successes I have”.

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“Through my adventures in my own businesses, it is proven that ICHM not only prepares you for a life in the hotel business, but also one of self proprietorship. Without the educational and life experiences gained at ICHM, driven by the quality teaching faculty, I could not have enjoyed the successes I have”.

Originally from Adelaide, Luke began his ICHM studies in July 1998. Showing his true commitment to the industry Luke worked part time at the Hilton Adelaide throughout his 3 years study at ICHM, includinga 6 month internship at Hilton on the Park in Melbourne. After graduating in December 2000, Luke travelled to La Rochelle after being awarded the British Airways Leadership scholarship to learn his second language, French. On return to Adelaide, he joined Hyatt International to undertake a Corporate Food & Beverage Traineeship. He graduated from this and worked for one more year with Hyatt before leaving to start his own businesses in Adelaide.
 
From 2003 - 2008 Luke and his business partner started and/or purchased three food and beverage businesses, The Banque, The Manse In North Adelaide and Farina Kitchen and Bar in the city. In 2008, Luke sold his 50% share to his business partner and travelled to the Middle East to join the Jumeirah Group, firstly at the Jumeirah Beach Hotel before becoming Operations Manager at Jumeirah’s corporate F&B division, Jumeirah Restaurants. In late 2010, he was approached by Societe des Bains de Mer Monte-Carlo (SBM) to head up their Middle East operations team.
 
Until recetnly he was the Director of Operations for the opening of the Monte-Carlo Beach Club on Saadiyat Island near Abu Dhabi; he is now the Director of Operations for Media One in Dubai. Following his time at ICHM, Luke continued to study his degree on-line and graduated in September 2011.

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Natalia Rodrigues
Position: Global Sales Executive
Hotel: Pacific Hyatt Hotels & Resorts, International Operations, Australia

ICHM encourages people to strive for the best. The skills and knowledge learnt empower students to make informed decisions and prepare them for all industry challenges. I thoroughly enjoyed my time at ICHM and constantly draw on my experiences. The exposure to such a diverse cultural student base made the learning environment unique and required us to think in different ways. I am so grateful for my years spent at ICHM, for the friendships I built, the networks created and the empowerment I feel to grow within the industry.

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"ICHM encourages people to strive for the best. The skills and knowledge learnt empower students to make informed decisions and prepare them for all industry challenges. I thoroughly enjoyed my time at ICHM and constantly draw on my experiences. The exposure to such a diverse cultural student base made the learning environment unique and required us to think in different ways. I am so grateful for my years spent at ICHM, for the friendships I built, the networks created and the empowerment I feel to grow within the industry".

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Rachel Soysa
Position: Conference and Events Executive
Hotel: Intercontinental Melbourne The Rialto

"My experience at ICHM was definitely one that ensured I was prepared for working in the real world upon graduating. Through the class practicals, projects and industry placements each year I was prepared to commence my career with confidence and excitement. With the education and world class qualification I was provided with at ICHM, I was able to start as a Front Office Receptionist in an international 5 star hotel chain. From there my career progressed rapidly to Reservations Agent then Groups Reservation Coordinator to Conference and Events Executive within the space of 2 years. ICHM also provides a solid foundation for networking - I still keep in touch with many fellow students who are also progressing their careers in the industry here and overseas - its wonderful to hear about their success stories!" 

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"My experience at ICHM was definitely one that ensured I was prepared for working in the real world upon graduating. Through the class practicals, projects and industry placements each year I was prepared to commence my career with confidence and excitement. With the education and world class qualification I was provided with at ICHM, I was able to start as a Front Office Receptionist in an international 5 star hotel chain. From there my career progressed rapidly to Reservations Agent then Groups Reservation Coordinator to Conference and Events Executive within the space of 2 years. ICHM also provides a solid foundation for networking - I still keep in touch with many fellow students who are also progressing their careers in the industry here and overseas - its wonderful to hear about their success stories!" 

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Christophe Desmarais
Position: Resident Manager
Hotel: Les Pavillons - Mauritius

"I believe that ICHM gave me a good insight on what was coming next; the curriculum covered all aspects of the hotel trade".

“I wish to thank all the lecturers that helped prepare me to face the real world by sharing their experiences of the industry and by linking the theory with practical examples. Their input was invaluable and has contributed to my rapid ascension in a demanding sector”.

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"I believe that ICHM gave me a good insight on what was coming next; the curriculum covered all aspects of the hotel trade".

“I wish to thank all the lecturers that helped prepare me to face the real world by sharing their experiences of the industry and by linking the theory with practical examples. Their input was invaluable and has contributed to my rapid ascension in a demanding sector”.

Upon finishing school Christophe took some time off prior to beginning his studies and worked  as a trainee in two 5 star properties, the Shandrani hotel and the Royal Palm. His five months working motivated him to enroll at Varsity College in Cape Town to study hotel management.
 
The idea of continuing his studies in Australia was exciting in itself. He looked to discovering a new country, meeting new people, experiencing new cultures and going on industry placement anywhere in the world. What could one dream of better!
 
Shortly after finishing his diploma Christophe returned home to Mauritius joining a local hotel group called “Naiade Resorts” as a management trainee. Over a six year period he occupied the following positions: Attaché Commercial; Reception Supervisor; Assistant Front Office Manager; Front office Manager and Marketing Manager in charge of Australia, Middle East, Eastern Europe and Asia.
 
Since 2005 he has been the Resident Manager Les Pavillons.

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Siva Ram.Puta
Position: Hotel Manager
Hotel: Liwa Heights Oaks Hotel & Resorts UAE (Minor Group)

“The hands on experience I got at ICHM together with the academic knowledge have set me up for success. Industry placements in Australia gave me confidence as I sought my first job, and led to satisfying promotions. Thank you ICHM!”

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“The hands on experience I got at ICHM together with the academic knowledge have set me up for success. Industry placements in Australia gave me confidence as I sought my first job, and led to satisfying promotions. Thank you ICHM!”

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Charmaine Turner
Position: Director Human Capital & Development
Hotel: Pan Pacific Vancouver, Canada

“ICHM ignites a passion for the hotel industry that never leaves you and ICHM truly does set you up for success. This passion, the world-class education, and the strong network of fellow ICHM graduates, has taken me on an exciting international journey where I started providing front line service to our guests and where I am now at the executive table as a key decision maker and providing a service to around 500 associates – the possibilities are endless!”.

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“ICHM ignites a passion for the hotel industry that never leaves you and ICHM truly does set you up for success. This passion, the world-class education, and the strong network of fellow ICHM graduates, has taken me on an exciting international journey where I started providing front line service to our guests and where I am now at the executive table as a key decision maker and providing a service to around 500 associates – the possibilities are endless!”.

Destined for hospitality after growing up in the wine industry in McLaren Vale, Charmaine joined ICHM in 1997 and was able to gain clear insight into the industry.  The combination of both theoretical and practical training laid a solid foundation of what was to come in the food and beverage and human resources fields that she naturally gravitated to.  Charmaine’s first taste of the Hotel Industry was in Food & Beverage, working at the Hindley Parkroyal Adelaide, the Park Hyatt Sydney and the Stamford Plaza Adelaide gaining valuable experience in the restaurant & bar, butler service, banqueting, and room service.  She also completed her language component and undertook intensive training in German at the Vocational Language Learning Centre in North Adelaide in conjunction with her placements. Upon graduation, Charmaine relocated to Melbourne and took up the position of Human Resources Administrator at the All Seasons Human Resources Regional Office providing assistance to six hotels throughout Victoria.  
 
Shortly after, the management of the All Seasons brand fell under the umbrella of Accor Hotels.  This significant change to the business prompted a promotion to Human Resources Officer and only one year later was transferred to her first Human Resources Manager position for Novotel Tainui Hamilton in New Zealand, also providing HR services to the Mercure Grand Puka Park Resort.  Charmaine was then transferred to the resort based hotel, Novotel Lakeside Queenstown and being intent on staying with the company, she then transferred back to Australia as the Human Resources Manager for the Mercure Hotel and Hotel Ibis Brisbane. In addition, her responsibilities extended to providing remote HR services to the Hotel Ibis Townsville and the Towers of Chevron Renaissance in Surfers Paradise.


Her passion for travel, adventure and the Hotel Industry has led Charmaine to her current role of Director, Human Capital and Development at the Pan Pacific Vancouver, Canada.

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Juan Pablo Alofonso
Position: Assistant General Manager
Hotel: Amangiri Resort, USA

"My journey in to the world of luxury resort management started at ICHM.  I can confidently state that I wouldn’t be where I am today if it were not for the academic and life lessons learned on campus.  The education I received gave me the competitive advantage I needed to get ahead in the industry, and the experience of working and living with various cultures on campus has continually proven to be very useful in the vastly multicultural nature of international hospitality.  The adventure continues, and ICHM has shown the way".  

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"My journey in to the world of luxury resort management started at ICHM.  I can confidently state that I wouldn’t be where I am today if it were not for the academic and life lessons learned on campus.  The education I received gave me the competitive advantage I needed to get ahead in the industry, and the experience of working and living with various cultures on campus has continually proven to be very useful in the vastly multicultural nature of international hospitality.  The adventure continues, and ICHM has shown the way".  

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